Sales and Customer Service Representative

Part Time or Full Time

JOB SUMMARY

The Sales and Customer Service Representative is responsible for delivering exceptional service to customers by maintaining consistent and frequent customer connection, providing accurate information, resolving inquiries efficiently, and ensuring a positive customer experience. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

DUTIES AND RESPONSIBILITIES

• Primary function of this role will be to assist with Sales outreach, follow-ups and forecasting via phone calls. This person should be comfortable initiating phone conversations and asking questions with customers and prospective customers.
• Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
• Process paperwork and data enter accurately in the company's system.
• Maintain customer records and update account information as needed.
• Collaborate with other departments (sales, logistics, billing, etc.) to ensure customer satisfaction and efficient problem resolution.
• Identify and escalate priority issues to the appropriate supervisor or department.
• Provide feedback on recurring customer issues or process improvements.
• Meet or exceed established performance metrics such as response time, resolution rate, and customer satisfaction.
• Stay informed on company products, services, and policies to provide accurate information.
• Perform other related duties as assigned.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1–2 years of sales experience (call center, retail, or related environment preferred).

SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
• Ability to manage multiple priorities and maintain professionalism under pressure.
• Bilingual (English/Spanish) is a plus.

SUPERVISOR RESPONSIBILITIES

the Sales Customer Service Rep -Food Sales has no supervisory responsibilities. However, the role will be expected to frequently interact with co-workers, customers, vendors, and the general public.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and see using close- and/or distance-vision, and use their hands to touch, grasp, or type. The employee may occasionally be required to reach with their hands and arms, walk, and lift or move objects up to 45 pounds. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.

Duties are typically performed in an office environment. The work environment is usually a well-lit, environmentally controlled indoor environment with a moderate level of noise. This is a Part-time or Full-Time position, and the hours of work and days are Monday through Friday, 8:00 a.m. to 5:00 p.m. Work hours may vary depending on the operational activities and required duties; evening and weekend work may occasionally be required.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information, or any other status protected under applicable local, state, or federal nondiscrimination laws.