What are the responsibilities and job description for the Customer Service Representative position at Aaron's Sales & Leasing?
Description
Basic Function
Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system.
Reporting
Reports
Primary Responsibilities
- The acquisition and maintenance of customers
- Accept and process current customer payments
- Process order forms and references
- Input customer information into the store computer for new lease agreements
- Update customer information and account status in the store’s computer system
- Answer incoming telephone calls and route them to appropriate person- as per the first up system
- File and maintain customer folders and records
- Assist customers on the showroom floor
- Direct customer opportunities immediately to the Sales Manager – as it relates to sales and service
- Maintain the appearance and organization of the customer transaction counter
- Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management.
- Maintain regular mailing campaign
- Other tasks assigned by management
CSR First Ups
Monday-Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning
When Needed-Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement,
Saturday-Computer Cleaning
Daily-Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Counter tops, Showroom: Carpet, Showroom: Jewelry Case
Monthly-Purge Customer Files
Tue/Thur-Showroom: Appliances, Showroom: Bedroom Sets
M/W/F-Showroom: Cocktail/End Tables, Showroom: Dinettes, Showroom: Electronics
Requirements
Position Requires
- Excellent interpersonal skills are required for daily customer contact
- Professional appearance
- Computer operation ability
- Good communication skills
- Excellent organization skills
- Excellent telephone etiquette
- Strong sales skills on the showroom or telephone
- High energy level
- Able to live 50 lbs.
Pre-employment
Successful reference check and verification, drug screen, criminal background investigation, and required testing.