What are the responsibilities and job description for the Customer Service Representative position at Peking Handicraft?
A Customer Service Representative acts as the frontline liaison between a company and its customers, ensuring excellent service and satisfaction. This role involves handling inquiries, resolving issues, and providing information about products and services to foster strong customer relationships.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat
- Resolve product or service issues by clarifying customer complaints and recommending solutions
- Maintain accurate records of customer interactions and transactions
- Provide detailed information on products, services, and policies
- Follow up to ensure resolution and customer satisfaction
- Collaborate with other departments to address customer needs effectively
- Identify and escalate priority issues to appropriate teams
If you Interested this position , Please send your resume to info@thecareer-builder.com
Thank you
Salary : $26 - $28