What are the responsibilities and job description for the Customer Service Representative (Collision) position at Key Collision Group?
Customer Service Representative (CSR) – Key Collision
At Key Collision, we don’t just hire employees—we build careers. Our team is the foundation of everything we do, and we’re proud of the strong, supportive culture we’ve created. If you’re looking for a place where your work matters, your growth is supported, and your team has your back, you’ll fit right in here.
We believe in promoting from within—many of our managers started in entry-level roles and grew with us. This isn’t just a job—it’s an opportunity to build something long-term.
What You’ll Do
You’ll be the first point of contact for our customers, helping create a smooth, positive experience from start to finish.
- Greet customers and assist them with professionalism and care
- Answer phones and direct calls appropriately
- Schedule appointments and manage daily calendars
- Take and deliver accurate messages
- Handle incoming and outgoing mail
- Keep the office organized and running efficiently
- Monitor and order office supplies as needed
- Track orders and communicate with vendors
- Follow company processes and support the team wherever needed
What We’re Looking For
- High school diploma or GED required
- 2 years of office or administrative experience preferred
- Comfortable with computers and Microsoft Office
- Experience with office equipment (phones, copiers, etc.)
- Strong customer service and communication skills
- Organized, reliable, and detail-oriented
- Someone who takes pride in their work and enjoys being part of a team
Why Key Collision?
- Great Insurance package
- Paid vacation
- 401(k) with company match
- Clean, organized shops with AC & heat (yes, it matters)
- A team-focused environment where you’re valued—not just another number
Salary : $20 - $22