What are the responsibilities and job description for the IT Technical Analyst position at Pegasus Knowledge Solutions?
IT Technical Analyst
Washington, DC (Onsite)
Contract to hire
Client is seeking a Sr. IT Technical Specialist to provide hands‑on onsite technical support, advanced troubleshooting, and ongoing maintenance of IT systems and equipment. This role supports a major facility relocation project from Houston to the Washington/MD region and requires strong scripting, systems administration, and cross‑platform support capabilities.
The ideal candidate brings a blend of Windows, Mac, mobile device management, automation scripting, and cloud platform familiarity, along with excellent communication and customer‑support skills.
Key Responsibilities
- Provide onsite technical support for end users, IT equipment, and local infrastructure.
- Support a facility move project, including device setup, system migrations, hardware validation, and environment readiness.
- Perform advanced troubleshooting across Windows, macOS, mobile devices, and network components.
- Develop and maintain automation scripts using PowerShell, Python, and Bash.
- Manage user accounts, groups, and permissions across Active Directory, Azure AD, and MDM platforms.
- Administer and maintain Windows and Mac OS environments, including imaging, patching, and configuration.
- Support LAN/WAN/VPN troubleshooting and coordinate with network teams as needed.
- Assist with cloud‑related tasks across Azure, AWS, and Google Cloud environments.
- Ensure adherence to ITIL processes for incident, problem, and change management.
- Maintain accurate documentation, asset tracking, and operational runbooks.
Required Skills & Experience
- 5 years of experience in IT Support, Systems Administration, or Technical Analyst roles.
- Strong scripting experience with PowerShell, Python, and Bash.
- Hands‑on experience with MDM platforms (Intune, JAMF, Workspace ONE, etc.).
- Advanced administration of Windows 10/11 and macOS.
- Solid understanding of LAN/WAN/VPN, network protocols, and troubleshooting tools.
- Experience managing user accounts, groups, and permissions in AD/Azure AD.
- Familiarity with Azure, AWS, and Google Cloud environments.
- Working knowledge of ITIL framework; ITIL Foundation preferred.
Preferred Certifications
· CompTIA A , Network , Security
· Microsoft MCSA, MD‑102, Azure Fundamentals (AZ‑900)
· Any relevant cloud, network, or security certifications
Salary : $30 - $40