Service Scheduler

Service Scheduler – Peerless Energy Systems

About Us
Peerless Energy Systems is a distributor of Sullair industrial air compressors serving the Midwest region. With branch locations in Omaha, NE; Sioux City, IA; and the Iowa City area, we provide comprehensive service and support across both Iowa and Nebraska.

Our core values are Reliable, Dedicated, and Responsive, and we are seeking individuals who embody these principles to join our team.

Position Overview

The Service Scheduler plays a critical role in ensuring the efficient operation of our service department. This position is responsible for coordinating service activities, supporting technicians and customers, and ensuring timely and accurate invoicing.

Compensation

• Wage: $20.00–$30.00 per hour (based on experience)
• Hours: 40 hours per week
• Classification: Salaried position

Schedule

• Monday–Friday
• 8:00 AM – 5:00 PM

Primary Responsibilities

• Schedule and dispatch service technicians for both break-fix and preventive maintenance services
• Communicate with customers to identify equipment issues and determine required services
• Verify warranty and service contract coverage, explaining applicable terms, provisions, and exclusions
• Send out service estimates to customers that have been put together in house by the service manager or PM Coordinator
• Create and manage service orders (SOs) in the service management system
• Obtain customer approvals and maintain clear communication regarding scope, pricing, and timelines
• Maintain strong customer relationships by addressing questions, concerns, and service needs
• Coordinate and quote rental equipment when needed, while managing rental fleet availability
• Maintain accurate equipment service records, including identified issues and planned corrective actions
• Ensure all completed service orders are invoiced within a 48-hour turnaround

Additional Responsibilities

• Help the PM Coordinator manage and maintain preventive maintenance schedules, ensuring all services are completed within the designated service month
• Proactively coordinate upcoming PM services with customers and confirm that all required parts are in stock or on order at least one month in advance
• Optimize service department performance by utilizing service metrics and forecasting labor and parts revenue
• Increase parts sales by recommending and upselling standard consumables during service order creation
• Continuously improve knowledge and skills through training and development opportunities
• Support overall department efficiency by taking initiative and contributing to process improvements

Qualifications

• Strong organizational, communication, and time management skills
• Exceptional customer service abilities
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Ability to learn and effectively use CRM and dispatching software systems
• Ability to manage multiple priorities in a fast-paced environment

Benefits

• Retirement: Safe Harbor 401(k) with 3% company contribution (no employee match required)
• Health Insurance: Two plan options with 75% of premium paid by Peerless
• Life Insurance: Company-paid $50,000 policy, with optional additional coverage available
• Dental Insurance: Optional
• Vision Insurance: Optional
• Disability Coverage: Optional short-term and long-term plans
• Annual Bonus Program

Paid Time Off

• Vacation:
  • 1 week after 90 days
  • 2 weeks beginning in year 2
  • 3 weeks after 5 years of service
• Holidays (Paid):
  • Christmas Day
  • New Year’s Day
  • Independence Day
  • Labor Day
  • Memorial Day
  • Thanksgiving Day

Join Our Team

If you are a detail-oriented professional who takes pride in delivering exceptional service and thrives in a team-oriented environment, we encourage you to apply.

Salary : $20 - $30