Returns Associate

Job Title: Returns Associate

Reports to: Inventory Operations Manager

FLSA Status: Full-time; non-exempt

Purpose:

The Returns Associate is responsible for checking in and processing Consumer Direct returns using our in-house software, PRex and Shopify. This role ensures returned products are properly inspected, cleaned, retagged, and updated in the system before being returned to a sellable inventory. The Returns Associate utilizes OWMS to coordinate inventory movement back to Forward Pick or Replenishment locations.

This position is based at our headquarters in Michigan City, IN

Duties and Responsibilities:

Consumer Direct Returns

• Check in and process CD returns within Prex and Shopify.
• Clean and retag products as needed to restore them to a sellable state.
• Utilize OWMS to return inventory to Forward Pick (FP) Bins or other designated storage locations.
• Investigate and resolve any discrepancies in return records.

Inbound Mail Deliveries/Outbound Pickups

• Sort and process inbound return totes and RMAs daily.
• Deliver mail to the Finance Team.
• Notify employees via Teams regarding delivered packages in the DC.

Outbound Pickups

• Direct pickup carriers to their assigned locations for pickups.

Wholesale RMAs

• Check in RMA items and prepare RMA paperwork for the Returns Coordinator.
• Identify and report discrepancies for revision.
• Clean and retag wholesale returns as needed.
• Utilize OWMS to transfer inventory from ReturnBin to FP or RP locations.

Secondary Function:

• Assist in other areas of the DC during high order volume periods, as assigned by the Warehouse Operations Manager or Inventory Operations Manager

Skills & Knowledge Required

• High School diploma or GED
• Ability to read with good comprehension and precise mathematical skills
• Must be a selfstarter, resultsoriented, and a team player
• Excellent verbal and written communications skills
• Excellent skills managing multiple competing priorities daily
• Strong critical thinking and logical reasoning skills
• Excellent organizational, time management, and project management skills
• Competent with computer software such as Microsoft Office (Excel, Word, PowerPoint)
• Solid customer service attitude with excellent negotiation skills
• Ability to utilize the inhouse ERP and OWMS software systems within 60days of employment

Physical Demands and Working Conditions

• Communication with emails, online chat and coworkers requires an ability to express oneself as well as perceive and exchange ideas
• Viewing computer terminal, perceiving, and transcribing data with accuracy and keyboarding
• Light work: Exerting up to 10 pounds of force occasionally and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
• Work can require walking while carrying objects, stooping, kneeling, crouching, as well as grasping objects, and reaching with hands and arms
• Reliable physical attendance is required
• The employee is required to stay awake throughout the shift

About Peepers by Peeperspecs

We’re a 4th generation, family- run company that began with a quest to find upbeat eyewear. From our exclusive handcrafted design inspired by trends, dedication to quality, and thoughtful customer experience; our family’s legacy is dedicated to empowering our customers to express their unique sense of style season after season with trend-setting eyewear. Our Main Office and Distribution Center is located in Michigan City, Indiana