Host/Cashier

SUMMARY The Cashier reports to the Food & Beverage Outlet Operations Manager and is responsible for conducting transactions for payment in a high-volume, fast-paced restaurant outlet. The Cashier is expected to perform job duties quickly, accurately, and consistently while working in a team environment with a focus on guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Welcome resort guests with a smile and the “I promise to CARE!” attitude.

• Act as an “information center” by demonstrating resort knowledge, including the location of amenities, hours of operation, information on special events/activities, pricing, and merchandise. If unsure of an answer, find someone who can help!

• Communicate with the Food & Beverage team and other resort departments to ensure complete guest satisfaction.

• Operate a cash register and/or POS system to compute sale prices, total purchases, process cash or credit payments, and provide customers with proper sales receipts and change.

• Ensure accurate records of sales transactions and/or refunds in accordance with resort and department policies.

• Maintain knowledge of resort and department policies regarding payment, exchanges, and security practices.

• Monitor guests for suspicious activities and follow appropriate protocol for theft, including notifying the supervisor or security.

• Use proper telephone etiquette to answer, hold, or transfer calls, take complete messages, and follow policies for reservations.

• Report to work on time for the scheduled shift and in the appropriate uniform and nametag.

• Keep the work station clean and free of debris by performing light housekeeping duties as assigned.

• Abide by department, resort, and company policies, procedures, and safety rules at all times.

• Perform all other duties as assigned.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic technical skills required to operate a cash register/POS system, calculator, and credit card machine; prior computer experience required.

• Strong attention to detail to ensure the accuracy of transactions in a fast-paced environment while handling multiple priorities with a high degree of professionalism.

• Verbal and written communication skills to interact with guests and associates at all levels as well as read and interpret instructions or policies.

• Demonstrate a firm, consistent, and courteous attitude in order to gain the respect and cooperation of the public.

• Ability to use independent judgment to make sound decisions that conform to department/company policies while resolving customer issues or handling unique situations in the absence of direct supervision.

• Desire to function in a team environment with a positive attitude to fully cooperate with other associates and adhere to rules/regulations to ensure the successful operation of the facility.

EDUCATION and/or EXPERIENCE

• High school diploma or GED equivalent preferred.

• Minimum 1 year of experience in a high-volume retail outlet, grocery store, restaurant, hotel, or resort preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to walk, stretch, bend, and stand for extended periods of time.

• Ability to bend, squat, kneel, reach, stretch, and climb without difficulty.

• Must be able to lift up to 50 pounds without difficulty.

• Flexibility to work evenings, weekends, and holidays required, with the willingness to adjust scheduled work hours based on business needs.