Social Services Agent

Job Type

Full-time

Description

POSITION SUMMARY:

The Social Services ACCESS Support Specialist is responsible for assisting patients, clients, and visitors in applying for public assistance programs such as Food Stamps (SNAP), Medical Assistance (Medicaid), Temporary Cash Assistance, and the Medicare Savings Program through the ACCESS Florida system. This role also supports individuals in navigating health plan selections and accessing community resources, while promoting the benefits of becoming a member of Pediatrica Health Group. The ideal candidate is community-focused, detail-oriented, and comfortable providing support in a fast-paced healthcare environment.

Essential Functions

Client Assistance & Application Support

• Guide clients through the ACCESS Florida application process, including completing and submitting forms to the Office of Economic Self-Sufficiency on behalf of the assigned client/patient.
• Explain the roles of Social Services Support vs. DCF responsibilities, ensuring clarity in the application process.
• Assist clients in setting up and managing their “My ACCESS Account.”
• Completes the DCF (Department of Children and Families) consent forms online and obtains the customer’s signature electronically.
  
  

Education & Outreach

• Inform customers who are determined eligible for Medicaid that they have the option to select a health plan of their choice and Pediatrica Health Group as their primary care physician.
• Contact visitors and patients and inform them of the determination made on their application by the Office of Economic Self-Sufficiency.
• Provide access to other local community resources and make referrals as needed.
  
  

Follow-Up & Communication

• Track application progress and communicate status updates to applicants.
• Notify clients once a determination has been made and guide them through the next steps in the enrollment process.
• Document all activities, including health plan selections and application progress, using internal reporting tools and software.
  
  

Compliance & Confidentiality

• Obtain necessary consent forms and signatures, maintaining strict adherence to HIPAA regulations and ethical standards.
• Ensure that all client communications are unbiased and do not elicit a response.
• Maintain accurate records and handle all confidential information in a professional and ethical manner.
  
  

General Duties

• Assist clients in using available tools such as courtesy phones.
• Attend regular training sessions and meetings to remain informed of program and policy updates.
• Generate daily, weekly, and monthly productivity reports.
• Perform other duties as assigned.
  
  

Requirements

KNOWLEDGE, SKILLS & ABILITIES

• Strong interpersonal communication and active listening skills.
• Ability to work independently and manage multiple assignments with minimal supervision.
• Exceptional customer service and conflict resolution skills.
• High level of cultural sensitivity and the ability to work with diverse populations.
• Strong attention to detail and commitment to accurate data entry and documentation.
• Bilingual skills (English/Spanish or English/Creole) preferred.
  
  

Education & Experience

• High School Diploma or GED required.
• Prior experience in customer service is required.
• Experience working with DCF or government benefit programs preferred.
• Proficiency with Microsoft Office and data entry software is required.
  
  

Supervisory Responsibilities

• None
  
  

WORKING CONDITIONS

• General office working conditions in a clinic or community center environment.
• Some standing, sitting, and light lifting may be required.
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the associate will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, and talk or hear. The associate must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust.

Frequent travel is required, often up to several hours of driving per day. Ability to travel to, attend, and conduct sales presentations. Manual dexterity is required to use desktop computers and peripherals. Exposure to variable weather conditions is likely.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those that an associate must meet to perform the essential functions of their job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The noise level in the work environment is usually moderate.

TRAVEL

Travel may be required between medical practices or to community events.

SAFETY HAZARDS OF THE JOB

Minimal Hazards