Front Desk Coordinator

Description

POSITION SUMMARY:

Performs various clerical duties for office manager, or providers including: answering

telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

• Answer and screens high volume telephone calls in a courteous manner, and record
  
  

messages for providers and other personnel.

• Schedule patient appointments and procedures according to established policies and
• procedures.
• Check-in patients upon arrival at the office as well as check-out upon departure.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Collect patient and insurance payments and reconcile charges on a daily basis.
• Verify account balances and refunds for accuracy. Provide information to patients
  
  

regarding unpaid balances.

• File records in appropriate sections of patient charts in EMR.
• Prepare patient charts in advance and scan documents into charts in EMR.
• Transcribe letters and create forms as needed.
• Maintain files and records in a confidential manner.
• Maintain organization and efficiency of front office, including office supply inventory.
• Maintain patient confidentiality.
• Perform other related duties as directed or assigned
  
  

Requirements

QUALIFICATIONS/ REQUIREMENTS

• High school diploma or GED.
• Minimum of 2 years of experience in a medical office, front office or scheduling experience.
  
  

Requirements For Level i Status

• Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the
  
  

need for additional supervision

• Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision
  
  

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of computer programs and applications.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and
  
  

make changes accurately.

• Skill in operating office equipment
• Skill in handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Skill in written and verbal communication.
• Ability to learn/use other computer programs including Microsoft® Excel, e-mail,
  
  

Internet, and Microsoft® PowerPoint.

• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to flexibly respond to changing demands.
• Ability to organize and prioritize tasks effectively.