What are the responsibilities and job description for the Scheduling Coordinator position at Pediatric Therapy Associates?
Company Description
Pediatric Therapy Associates is a leading outpatient pediatric rehabilitation provider with clinics in Aiken and Lexington, South Carolina. Specializing in Speech, Physical, and Occupational Therapy, the company offers a patient-centered approach, providing comprehensive care for children aged 0 to 21. Pediatric Therapy Associates also offers early intervention services and durable medical equipment for children with specific needs, creating a holistic support system for families. With our proprietary TRUcare system, a multidisciplinary team reviews each child’s case to ensure individualized and effective treatment plans. Our evidence-based, child-focused approach is designed to promote successful development in a fun and encouraging environment.
Role Description
This full-time Scheduling Coordinator role is based on-site in Aiken, SC. The individual in this role will be responsible for managing appointment scheduling, maintaining communication with patients and families, and providing administrative support to ensure smooth daily operations. Responsibilities will include handling phone inquiries, coordinating schedules for therapy sessions, updating relevant records, and providing excellent customer service to patients, families, and the team. The Scheduling Coordinator plays a vital role in supporting the efficiency of the practice and delivering exceptional patient care experiences.
Qualifications
- Strong interpersonal skills and effective verbal and written communication abilities to interact professionally with patients, families, and team members.
- Proficiency in appointment scheduling and managing calendars with a high level of accuracy and attention to detail.
- Demonstrated experience in administrative assistance and organizational tasks, ensuring efficient workflow and documentation.
- Professional phone etiquette and customer service skills to handle calls and inquiries in a polite and efficient manner.
- Familiarity with healthcare or therapy environments is a plus.
- Proficiency in office software and scheduling platforms is advantageous.
- High school diploma or equivalent required; additional certifications in administrative tasks are a plus.