What are the responsibilities and job description for the Call Center Service Representative position at Pedder Auto Group?
The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR J of Poway, and Pedder Hyundai of Moreno Valley.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.
Requirements:Responsibilities
- Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
- Schedule inbound Service appointments via phone and web using internal booking software.
- Achieve the service and customer satisfaction objectives set
- Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation
Qualifications
- Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
- Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
- The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt responses to internet inquiries with courtesy, accuracy and professionalism.