What are the responsibilities and job description for the Call Center Service Representative position at Pedder CDR+J of Poway?
Description
Description
The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 8 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The eight (8) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, Pedder CDR J of Poway, and Pedder Hyundai of Moreno Valley.
We pride ourselves in having a great work environment that translates to a great customer service experience.
The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.
Requirements
Responsibilities
- Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
- Schedule inbound Service appointments via phone and web using internal booking software.
- Achieve the service and customer satisfaction objectives set
- Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation
Qualifications
- Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
- Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
- The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
- Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
- Prompt responses to internet inquiries with courtesy, accuracy and professionalism.