What are the responsibilities and job description for the Tasting Room Lead position at Peconic Bay Vineyards?
Tasting Room Lead - Assistant Manager
Peconic Bay Vineyards is seeking people with strong team spirit to become part of our growing winery family. So, if you have a strong interest in wine, love hospitality, enjoy educating and have the desire to put smiles on people’s faces everyday, we want to meet you!
Why Us
Situated on over 173 magnificent acres in the sunniest spot in New York State, Peconic Bay Vineyards is dedicated to producing world-class award-winning wines. Our traditionally rustic yet modern winery and tasting room, is set within a lush landscape of spectacular vineyards. Beyond the beauty of our setting, our family and team takes great pride in delivering exceptional service and are dedicated to creating the most memorable event experiences for our guests while providing employees with a fun, vibrant, inclusive, rewarding and growth focused work environment.
Position Overview
Our Tasting Room Lead conducts educational wine tastings which highlight our traditions and philosophies of grape growing and winemaking, all-the-while delivering an unsurpassed customer service experience which leads to strong sales and long-term customer relationships.
Key Responsibilities
● Provide first-line assistance to guests by welcoming them warmly and enthusiastically.
● Deliver exceptional guest service experiences in-person and on the phone.
● Conduct wine tastings that convey our philosophies and image.
● Educate and engage guests in a manner that creates intrigue, which leads to sales.
● Communicate the benefits of our Wine Club Programs and encourage memberships.
● Promote customer engagement with our social media channels.
● Help meet and exceed monthly revenue goals.
● Inform guests about our upcoming events and our abilities to host parties, weddings, etc.
● Accurately complete sales transactions on the point-of-sale system.
● Process phone and online wine sales orders.
● Carefully package and ship wine.
● Stock Tasting Room with wine and supplies as needed.
● Maintain and uphold the cleanliness and image of the Tasting Room at all times.
● Ensure all end-of-day closing duties are completed and the Tasting Room is ready for tomorrow.
● Work closely with all other staff members to create an environment that delivers exceptional guest experiences and fosters a harmonious and safe workplace.
● Assist with any other facility duties as needed.
Requirements & Qualifications
● Experience within the hospitality and or wine industry is preferred, but not required.
● Wine & Spirit Education Trust (WSET) qualified preferred, but not necessary.
● Excellent verbal and written communication skills.
● Natural ability to connect with people and address groups.
● Have the ability to multitask.
● General knowledge of wine and an understanding of viticulture and winemaking is preferred.
● Detail-oriented, with a desire to always go the extra mile to provide great experiences.
● Proficiency with point-of-sale systems and/or winery management software is preferred.
● Intermittently lift 40-50 pounds repeatedly.
● Ability to work weekends is a must. Flexible schedule required.
● Must be at least 21 years of age.
Salary Range: $20.00 to $22.00 Tips (DOE)
How to Apply: Please send a resume and cover letter highlighting your experience.
Pay: $20.00 - $22.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $20 - $22