What are the responsibilities and job description for the Associate Account Manager position at Peco Pallet?
Location: Field based
Reports to: Regional Manager
Position: Associate Account Manager, Distributor/Recovery
Effective Date: TBD
Position Summary:
The Associate Account Manager supports location-level execution across assigned distributor accounts by monitoring daily operations, assisting with return flow processes, and learning to interpret KPIs. This role helps maintain asset control, participates in process reviews, supports partner communication, and contributes to continuous improvement initiatives under guidance from senior team members.
Key Responsibilities:
1. Manage Return Flows
- Assist with monitoring daily and weekly return flow performance.
- Help identify operational gaps and elevate issues to senior team members.
- Participate in process reviews aimed at improving return flow speed and reducing loss.
2. Manage to Compliance
• Help track KPI performance and flag non-compliance trends.
• Participate in root-cause discussions and corrective-action follow-ups.
• Support documentation and tracking of action plans.
3. Relationship Management
• Maintain routine communication with location-level contacts.
• Participate in touchpoints and document follow-ups.
• Support data preparation and insights that help influence partner performance.
4. Physical Visits
• Support senior team members during site visits.
• Learn how to validate process execution and identify operational gaps.
5. Perform Audits
• Help schedule and prepare audit materials.
• Support data collection and documentation during audit activities.
6. Onboarding & Training
- Assist in onboarding coordination for new locations.
- Help schedule training, prepare materials, and reinforce standards.
Misc.
- Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns.
- Develop working knowledge of PECO’s internal systems, including RED<>LINK®.
- Perform other duties as needed.
Key Competencies for Success
- Communication & presentation skills
- Detail oriented & highly organized
- Distributor partnership focused
- Self-motivated
- Critical thinking & problem solving
- Time & project management skills
Qualifications:
- Education: Bachelor’s degree in business or related field, or equivalent job experience.
- Minimum 5 years Supply Chain experience.
- Proven experience leading teams and managing performance
- Strong analytical capability with experience using data to drive decisions
- Experience in cross-functional collaboration and stakeholder management
Opportunity Summary:
PECO Pallet, Inc. is a rapidly growing business that has been successfully competing
in the marketplace and is gaining recognition and support from some of the world’s largest manufacturers and retailers/wholesalers. PECO is in a position to maintain 50% growth per year and is looking for the right candidate to drive growth and performance in a fast-paced entrepreneurial B2B environment.
Compensation:
A very competitive package will be offered (base, bonus).
Travel:
• 75%
- will be more during initial phase
Salary : $60,000 - $65,000