Lead Specialist, Customer Service Enablement (Knowledge Management)

Pearson is seeking an experienced Knowledge Manager to lead the transition of our knowledge systems to Salesforce and related knowledge tools that support teachers, students, caregivers, and internal service teams.

This role owns the migration approach (inventory, cleanup, taxonomy, and publishing workflows), establishes ongoing governance (standards, review cadence, and roles), and partners with IT, Support, Sales, and Product to drive adoption.

Success will be measured by improved self-service and service efficiency (e.g., higher knowledge usage and helpfulness, faster time-to-publish, reduced duplicate/outdated content, and improved case resolution outcomes).

Compensation at Pearson is influenced by factors including skill set, experience, and location

The full-time salary range for this role is $ 77,000 – $ 143,000 annually.

This position is eligible for Pearson’s annual incentive program. Information on benefits can be found here

Applications will be accepted through May 30, 2026 . This window may be extended depending on business needs

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Customer Success

Job Family: GOTOMARKET

Organization: Virtual Learning

Schedule: FULL_TIME

Workplace Type: Remote

Req ID: 23849

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