What are the responsibilities and job description for the Production Manager position at Pearson Ford?
We’re seeking an Service Production Manager to help oversee daily operations in our busy service department. This role blends customer service, team coordination, and operational support — assisting the Service Manager with training, workflow management, and process adherence, while keeping customers informed and technicians on track. It’s a perfect opportunity for someone with service experience who wants to grow into a full management role.
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Benefits:
- Health, Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Family owned and operated
- Long term job security
- No weekends
- Employee pricing on vehicles and service
Responsibilities:
- Support the Service Manager with staff training, performance tracking, and meeting departmental goals
- Assist with repair order preparation, and workflow coordination
- Help maintain warranty claim accuracy and ensure timely submissions
- Move customer vehicles to and from the service drive and technician bays
- Maintain cleanliness of service drive, bays, waiting areas, and loaner fleet
- Assist in service scheduling, customer intake, and vehicle delivery
- Shuttle customers and run local errands as needed
- Monitor shop organization, cleanliness, and equipment upkeep
- Learn and follow dealership systems and manufacturer processes
- Contribute to a positive CSI (Customer Service Index) through excellent service delivery
Qualifications:
- Highschool diploma or equivalent experience
- 2 years in automotive service department.
- Valid driver’s license and clean driving record
- A desire for a long-term career with a growing organization
- Strong communication, multitasking, and organizational skills
- Professional, courteous, and team-oriented mindset
- Dependable, punctual, and detail-oriented
- Willingness to learn management processes and leadership skills
- Ability to work on your feet in a fast-paced environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.