Dental Front Office Coordinator

Company Description Pearly Dental Care is a patient-centered dental practice dedicated to making each visit comfortable, personalized, and rewarding. Founded in 2015, the practice has grown from a small startup into two state-of-the-art locations serving patients in San Jose and Sunnyvale. Guided by the pillars of care, innovation, and trust, the team provides tailored services ranging from preventive cleanings to advanced cosmetic and restorative treatments. Pearly Dental Care focuses on accessibility through flexible payment options, convenient scheduling, and membership plans. Team members join a welcoming environment that prioritizes both patient comfort and professional excellence.

Role Description The Dental Front Office Coordinator is a full-time, on-site role based at our Sunnyvale and San Jose, CA location. This position is responsible for greeting patients, managing check-in and check-out procedures, and ensuring a smooth, positive experience at the front desk. Day-to-day tasks include answering phone calls, scheduling and confirming appointments, coordinating patient flow, and maintaining accurate patient records. The coordinator will verify insurance eligibility, process payments, and support treatment plan presentation and follow-up. This role works closely with clinical staff to align schedules, manage recalls and reminders, and uphold a friendly, organized, and professional office environment.

Qualifications

• Demonstrated experience in dental front office operations, including patient scheduling, check-in/check-out, and reception duties.
• Proficiency with dental practice management software, electronic health records, and basic computer applications (email, calendar, spreadsheets).
• Strong communication and interpersonal skills for engaging with patients, clinical team members, and external partners in a professional, respectful manner.
• Knowledge of dental insurance verification, benefit coordination, and payment processing, with attention to accuracy and confidentiality.
• Excellent organizational skills, including time management, multitasking, and maintaining orderly records in a fast-paced environment.
• Ability to handle sensitive patient information discreetly and uphold privacy and compliance standards.
• Customer service mindset with a focus on empathy, patience, and problem-solving to support diverse patient needs.
• High school diploma or equivalent required; additional coursework or certification in dental administration, healthcare administration, or related fields is a plus.
• Previous experience in a dental office or healthcare setting preferred; bilingual skills are beneficial.