What are the responsibilities and job description for the Optical Assistant/Front desk position at Pearl Vision Center?
Company Description Pearl Vision Center is a retail eye care provider originally based in Paoli, Pennsylvania, serving patients with comprehensive optical products and services. The center focuses on delivering quality vision care and eyewear in a welcoming, patient-centered environment. Team members work closely with eye care professionals to support exams, lens selection, and frame fittings. The company values reliable service, clear communication, and a strong commitment to customer satisfaction, offering opportunities to learn and grow within the optical and retail environment.
Role Description The Optical Assistant/Front Desk role is a full-time, on-site position located in Saint Johns, FL. This role includes greeting patients, managing check-in and check-out procedures, answering phone calls, scheduling and confirming appointments, and maintaining accurate patient records. The Optical Assistant supports optometrists by preparing exam rooms, assisting with basic pre-testing, and guiding patients through frame selection, lens options, and orders. Daily responsibilities also include processing payments, handling insurance information, resolving basic customer concerns, and ensuring the front desk and optical area remain clean, organized, and well stocked. The role requires consistent professionalism, attention to detail, and a friendly approach to delivering a positive experience for every visitor.
Qualifications
Role Description The Optical Assistant/Front Desk role is a full-time, on-site position located in Saint Johns, FL. This role includes greeting patients, managing check-in and check-out procedures, answering phone calls, scheduling and confirming appointments, and maintaining accurate patient records. The Optical Assistant supports optometrists by preparing exam rooms, assisting with basic pre-testing, and guiding patients through frame selection, lens options, and orders. Daily responsibilities also include processing payments, handling insurance information, resolving basic customer concerns, and ensuring the front desk and optical area remain clean, organized, and well stocked. The role requires consistent professionalism, attention to detail, and a friendly approach to delivering a positive experience for every visitor.
Qualifications
- Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction to create a welcoming, patient-centered environment.
- Candidates should possess clear Communication abilities and excellent Customer Service skills to handle inquiries, appointments, and in-person interactions effectively.
- Candidates should possess basic knowledge of Optometry or prior experience in an optical or healthcare setting to support exams, eyewear selection, and lens ordering.
- Candidates should possess organizational and multitasking abilities, including comfort with scheduling systems, record keeping, and handling payments and insurance details.
- High school diploma or equivalent required; prior front desk, retail, or medical office experience is preferred.
- Ability to stand for extended periods, move around the office, and assist with light lifting of frames, displays, and supplies.
- Reliability, punctuality, and a commitment to maintaining patient confidentiality and professional conduct at all times.