Collections Officer

JOB TITLE:  COLLECTION OFFICER

DEPARTMENT:  Collection

REPORTS TO:  Collection Manager

STATUS:  Non-Exempt

SUPERVISES:  None

PRIMARY PURPOSE

The Collection Officer is responsible for the collection, recovery, and handling of all delinquent loans. The Collection Officer is required to safeguard the Credit Union’s interests and assets by any and all legal means possible while adhering to all applicable federal and local collection laws and regulations.

ESSENTIAL DUTIES AND FUNCTIONS

• Contacts members by phone, mail, or in person in order to inform the member of their delinquent loan status and establishes an action plan or workout to cure the delinquency. 
• Identifies problematic issues, trends and potential problems with delinquent loans, loans paid ahead six months or more, and reports such findings to the Collections Manager. 
• Conducts thorough skip-tracing methods and research on delinquent and/or charged-off recoverable loans in order to obtain new contact information, leads, and to increase the recovery of loan losses. 
• Prepares and sends required collection notices, or letters in a timely and effective manner. 
• Responsible for maintaining record and documentation of all collection efforts and member contacts detailing promises, agreements, and establishes an effective follow-up system.
• Works with PHFCU attorneys, approved vendors or third party agencies and attorneys on accounts that may require legal proceedings, judgments, repossessions, and foreclosures. 
• Responsible for the processing and handling of Vehicle Transportation Authorizations requests and maintains record of each request.   
• Responsible for the processing and handling of all Loan Protection, Collateral Protection, GAP, and Service Contract claims, rebates, and refunds. 
• Responsible for the maintenance of all collection account files and loan information in a confidential manner.

OTHER DUTIES AND FUNCTIONS

• Conducts every aspect of this position, involving interpersonal relations, in line with the concept that all personnel, staff, shareholders and visitors are afforded full and equal treatment in all matters without regard to race, creed, color, sex, sexual orientation, age, national origin, lawful political affiliation, physical handicap or marital status.
• Periodically serves on various credit union committees (ie. Safety, Social Events, etc.)
• Performs such other duties and responsibilities as may be prescribed by the Collections Manager, VP Loans, and/or President/CEO.
•  Pursues a program of:
  • Self-development.
  • Utilizing such training and education as may be required by the credit union:
    • in connection with this position;
    • for career development.  
• Ensures a secure, neat, clean and safe work area. 

• Equipment Used:
  • Personal computer
  • 10-key calculator
  • Telephone
  • Typewriter
  • Fax Machine
  • Copy Machine
  • Document Scanner
  • Printer
  • Microfiche Machine 
• Work Hours:
  • Varies dependent upon shift and the needs of the Collection Department
  • Over time may be required 
  • Work hours and days are subject to change

MENTAL DEMANDS

• Requires the application of sound decision-making principles, logical thinking and good judgment.
• Requires alertness, concentration and attention to detail.
• Requires the use of good judgment when dealing with difficult or uncomfortable situations and members.
• Requires verifying information and documents for accuracy.

COMMUNICATION DEMANDS

• Ability to communicate clearly both orally and in writing with members, peers, and managers.

PHYSICAL DEMANDS

• Requires sitting at a work station for periods of up to 4 hours (without a break).
• Requires data entry/key punching and mouse skills to complete daily work.
• Ability to view and correctly interpret, numbers, text and images on a computer screen.
• Requires the use of various office equipment to perform duties.
• Requires working beyond the 8-hour day periodically.
• Requires lifting and carrying up to 40 pounds

QUALIFICATION REQUIREMENTS

• Skills/Knowledge:
  • Ability to learn and apply learned skills.
  • Ability to work and communicate with all types of people.
  • Ability to use a computer key board.
  • Ability to type 40 WPM.
  • Ability to operate a 10 key calculator.
  • Knowledge of basic math skills.
  • Ability to work and collaborate cooperatively with members, co-workers and management.
  • Must be bondable.
• Education: 
  • High School graduate or GED equivalent required
• Experience:
  • One year or work experience as a Collections Officer (or comparable position); or
  • Three consecutive years or more of satisfactory employment at Pearl Hawaii FCU. Note: upon applying for position, the last three years of employment will be reviewed and considered.
  • One year of experience in the field of consumer credit preferred.  
• Training:
  • Must be willing to attend/participate in any training necessary to learn/update skills or knowledge required for the position.