What are the responsibilities and job description for the Collections Representative position at HiEmployment?
About the role:
Collecting on past due accounts and setting up payment plans when needed.
Collecting on past due accounts and setting up payment plans when needed.
Job type: Full-time; temporary (4 – 6 weeks)
Schedule: Monday - Friday 8am – 4:30pm
Pay: $23 – 24/hr
Start Date: ASAP
Location: Airport area
Key Responsibilities:
• Collecting past due accounts from 30-120 days.
• Answer incoming calls, and working with customers via phone, mail, or email.
• Setting up payment plans to collect overdue funds.
• Canceling accounts out due to non-payment.
• Send out collection letters, update returned mail, cancel non-payment accounts.
• Request assistance from other depts. On disputed charges, prepare alarm certificates as requested.
• Research missing, mis-applied payments with follow-up to customers.
• Issue credit memos when/where applicable.
Qualifications:
• High school diploma or equivalent
• Collection experience preferred
• Customer service experience
• Able to handle high call volume
• Debt, Collections resolution experience
• Ability to multi-task, identify customer issues and resolve in a timely manner
• Ability to resolve delinquent accounts through payment plans
• High school diploma or equivalent
• Collection experience preferred
• Customer service experience
• Able to handle high call volume
• Debt, Collections resolution experience
• Ability to multi-task, identify customer issues and resolve in a timely manner
• Ability to resolve delinquent accounts through payment plans
Salary : $23 - $24