OSP Coordinator / Specialist Support III

At PEARCE, we've got a career for you!

Pearce is a leading technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure throughout North America. Pearce provides technical maintenance, repair, operations, and engineering services for uninterruptible power supply (UPS) systems, backup power generators, battery energy storage systems (BESS), critical cooling systems, and other electrical and mechanical infrastructure across end markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations across the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc., the world’s largest commercial real estate services and investment firm. To learn more about Pearce visit http://www.pearce-services.com.

Position Summary

The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong project coordination, communication, and problem-solving skills, along with the ability to manage multiple priorities while driving operational excellence and continuous process improvement.

Key Responsibilities

• Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.

• Monitor project milestones and ensure work orders progress according to established timelines.

• Coordinate material procurement and staging to support project execution.

• Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams.

• Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.

• Assign work, monitor workflow, and ensure quality standards are met.

• Track project progress and provide regular status updates and reporting to leadership.

• Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.

• Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.

• Maintain accurate documentation and records within multiple business systems.

• Assist with process documentation, workflow improvements, and operational efficiency initiatives.

• Develop reports, dashboards, and metrics to monitor project performance and support management decision-making.

• Perform additional duties and special projects as assigned.

Required Qualifications

• Experience supporting OSP (Outside Plant) Engineering operations is required.

• Experience coordinating OSP engineering workflows, work orders, or telecommunications projects.

• Experience supporting Ziply Fiber projects is highly preferred.

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

• Working knowledge of SharePoint.

• Strong understanding of OSP engineering processes, work order management, and project coordination.

• Ability to coordinate multiple projects while meeting deadlines in a fast-paced environment.

• Experience documenting business processes and driving continuous process improvement.

• Strong analytical, organizational, and problem-solving skills.

• Proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams.

• Excellent written and verbal communication skills.

• Strong attention to detail and commitment to accuracy.

• Ability to work independently with minimal supervision.

• Demonstrated conflict resolution and issue resolution skills.

• Ability to quickly learn new systems and applications.

• Excellent time management skills with the ability to prioritize competing demands.

Preferred Qualifications

• Experience within the telecommunications industry supporting fiber network deployment.

• Experience with work order management systems and project tracking tools.

• Experience coordinating cross-functional engineering teams in a high-volume environment.

• Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, SpatialNet, or similar systems is a plus.

• Associate's or Bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field preferred.

This version makes it clear that OSP Engineering experience is a required qualification, while Ziply Fiber experience is a strong preference, which should help attract candidates who can quickly contribute with minimal training.

What We Offer

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Learn more about us at www.Pearce-Services.com!