Service Center Manager

Join Peak Toolworks, where excellence in Industrial Tooling is our primary focus. Customers who partner with our brands quickly learn of our dedication to supplying high quality innovative products backed by superior service and support. We encourage you to explore joining our team of professionals, providing industries best products and services through our dedicated team.

High Quality, Cutting Edge Solutions

At Peak Toolworks we specialize in designing and manufacturing high performance cutting tools to give you peak productivity with the longest tool life, no matter the application.

Every employee at Peak Toolworks plays an essential role in delivering the right products and services to customers at exactly the moment they are needed. The only way we achieve this is by hiring the most talented in the industry and creating a culture designed to inspire and reward employees for a job well done.

Friendly, Personal and Forward-Thinking

The ideal Peak Toolworks employee is someone that’s knowledgeable, friendly, and genuinely wants to help our customers succeed.

Summary / Objective

The Service Center Manager is responsible for the overall leadership, operational performance, and profitability of an assigned service center located in Shreveport, LA. This role oversees all daily operations—including personnel management, facility oversight, inventory control, safety, quality, productivity, and customer service—to ensure all customer and business deliverables are achieved.

Essential Functions

Workforce & Team Leadership

• Manage and direct the Service Center workforce, including daily task assignments.

• Maintain a clear understanding of workforce capabilities, identify skill gaps, and implement development plans.

• Foster a positive, motivated team environment.

• Hands-on approach; working manager.

• Serve as liaison between employees and Talent when necessary.

Operational & Financial Accountability

• Own Service Center P&L performance; provide detailed corrective action plans to address financial shortfalls.

• Ensure product and service quality through root cause analysis and corrective action planning for all non-conformances.

• Promote and sustain continuous improvement initiatives using Lean principles and methodologies.

• Lead Service Center safety programs, including monthly inspections, Job Safety Analysis (JSA), and timely mitigation of risks or hazards.

• Drive accurate monthly forecasting in collaboration with the sales team to meet or exceed targets.

• Manage 5S/Visual Factory implementation, conduct monthly audits, and address non-conformities promptly.

• Support special projects within the plant or broader operations.

• Ensure strong performance across SQDIP metrics (Safety, Quality, Delivery, Inventory, Productivity) and implement effective Root Cause Countermeasures (RCCM).

Performance Management & Success Metrics

Success in this role is tied to corporate objectives, including EBITDA performance and On-Time Shipment goals. Additional success factors include:

• Depth of thought and decision-making quality

• Ability to drive results and meet commitments

• Skill in collaborating with and managing others

• Self-awareness of strengths and development areas

Supervisory Responsibility

This position oversees all employees within the assigned service center.

Work Environment

This role operates in a machine shop/manufacturing environment, requiring strict adherence to safety protocols, PPE use, and safe handling of machinery and materials.

Physical Demands

• Regularly required to talk and hear.

• Frequently required to stand, walk, use hands for handling materials, and reach with arms.

• Requires visual acuity across close, distance, color, peripheral vision, depth perception, and focus adjustment.

• Ability to lift up to 75 lbs.

Position Type / Expected Hours of Work

• Core work hours: 7:00 a.m. – 5:00 p.m.

• Occasional evenings and weekends required based on operational needs.

Travel

Occasional travel required.

Required Education & Experience

• Associate degree required.

• 4–6 years of experience as a Site Manager or Facility Manager.

• Strong mechanical and technical aptitude.

• Previous experience in a machine shop or manufacturing environment is preferred.