Business Account Specialist II

Peak Performers has partnered with a national utilities company to assist in their search for a contract Business Account Specialist II in Johnston, RI . In this position, you will be responsible for handling external customer requests for electric service, ensuring customer satisfaction is achieved through the completion of work and resolution of any issues during the transactional service fulfillment lifecycle. 

Major duties

• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers’ electric service orders are communicated and delivered against service level agreements.
• Perform, validate, or process non-utility billing/CIAC (Cost in Advance of Construction) per applicable tariffs and policy for electric Service projects.
• Complete the design and cost estimates for simple electric service work so that dependencies and construction work can be completed.
• Process electric service request contracts or agreements so that customers can have service construction work completed. 
• Work with other business stakeholders to support the fulfillment of customers’ requests for electric service.
• Perform prescribed accountabilities for complex residential, commercial or industrial related requests for electric service so that service construction work can be completed.
• Develop and maintain effective relationships with other business units in order to share best practice in customer / operations support and understand and challenge business decisions.
• Promote and implement procedural best practices for customer request support in order to ensure all working practices are compliant with policies and regulatory requirements.
• Review customer issues and highlight relevant information in order to enable analysis of key themes and trends.
• As directed, provide team lead support to facilitate concepts, processes, improvements, and best practices in support of the Customer Fulfillment team and customer satisfaction.
  
  

What are we looking for?

• Bachelor’s degree
• 5 years of experience with Bachelor’s degree OR Highschool education with 9 years of customer-facing electric or gas role experience\
• Demonstrates a consistent approach in dealing with people and taking personal responsibility for addressing problems and concerns.
• Possesses solid understanding of electric or gas business policies from a residential or commercial perspective.
• Adept at software necessary for data entry.
  
  

Exciting Opportunity Details

• Rate: $30.41/hour
• W2 Contract
• Worksite Location: Johnston, RI
• Hybrid
• Contract Length: 1 year
  
  

The Peak Performers difference

• Excellent medical health, dental & vision insurance at 60 days
• Our employees may choose to participate in a 403(b) retirement plan
• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement
• We pay weekly through direct deposit
• In business since 1994 and thousands of job placements
  
  

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.

Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

Hv21067615