Sales And Leasing Consultant

About the Company: Since 2012, Peak Enterprises (and its predecessor Mission Peak Capital, collectively “Peak”) has invested in factory built housing communities across the United States, specifically focused on 3 and 4-bedroom detached, single family homes in manufactured housing and build-to-rent communities.

Over the last 12 years, Peak has invested in 3 and 4-bedroom housing properties on behalf of high net worth investors, family offices, and some of the largest institutional money managers and insurance companies in the US.

As a vertically integrated real estate company, Peak’s capabilities include internal property management, asset management, development and construction management, and a manufactured home sales and financing team.

Peak Enterprises is dedicated to providing quality manufactured housing communities and fostering a welcoming community for residents.

About the Role: The SALES and LEASING SPECIALIST is the property's sales representative whose primary duties are to greet prospects, present professionally the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A SALES and LEASING SPECIALIST is very service-oriented and strives to make current residents feel welcome and comfortable in their community.

Responsibilities:

• Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific homes while communicating features and benefits, emphasizing the benefits of mobile homes and being part of our community.
• Ensure all application information is submitted in a timely manner, is complete and accurate; tracks all application progress with 3rd party lenders to ensure additional information and paperwork requests are fulfilled. Contacts applicant with results.
• Completes guest card information form on all prospects, sends thank you notes and performs follow-up.
• Ensure all homes available for sale or rent are properly identified and in prime condition prior to showing to prospects.
• Correctly completes and submits all lease documents by required deadlines and enters into Rent Manager; contacts and follows up with corporate Lease Coordinator for review, approvals, and follow-ups to complete leases in a timely fashion.
• Sends resident communications through letters, emails, and software generated notification.
• Issues violation notices and follows up on violations with residents.
• Assists manager with eviction activities.
• Enters notes in Rent Manager related to all communication with residents and attempted communication.
• Develops friendly, professional relationships with residents. Answers calls in a timely manner, routes calls, takes messages, and answers questions.
• Remains current on customer needs, industry trends, market activities, and competitor actions. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Physically inspects property routinely, picks up litter and reports any service needs to maintenance staff.
• Inspects move-outs and vacancies and performs routine inspections of occupied rental homes.
• Participates in community events to increase awareness of home ownership, attract new prospects, and maintain positive resident relations.
• Organizes and files reports, leases, and paperwork appropriately.
• Attends company meetings as requested, completes all required training.
• Maintains professional and positive relations with 3rd party contractors and vendors, monitors activities and reports service issues to manager.
• Codes invoices accurately and sends to payables department in timely manner.
• Creates work orders and follows up with maintenance as needed to ensure timely contact and completion. Updates notes as needed. Closes completed work orders in Rent Manager and files accordingly.
• Scans money orders and checks, deposits funds, and emails batch reports.
• Runs delinquency reports, contacts all delinquent residents, and enters notes in Rent Manager.
• Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and follows all other state and federal regulations and laws.

Qualifications: [Education details]

• At least 3 years of work experience in related field(s), including direct sales, property management, leasing, or real estate.
• Minimum 1 year experience in the manufactured housing industry
• New development, lease-up experience

Required Skills:

• The ability to anticipate and respond to customers accordingly.
• Must be able to relate well to others across functional business units to build rapport.
• The ability to use active listening skills with critical and analytical thinking to understand residents’ requirements and needs.
• Excellent written and verbal communication skills.
• Must have focused, outstanding customer service skills to attend to residents needs and preferences and to keep company and resident information confidential.
• The ability to quickly recover and overcome disappointment and rejection.
• Above average computer literacy to successfully navigate fundamental computer operations, learn and use new software systems, online advertising and marketing platforms, Proficiency in Microsoft Office Suite.
• Strong organizational skills to properly manage high volume of customer contacts, application, and lease administration, stay productive and efficient with daily tasks and meeting deadlines.

Pay range and compensation package: Starting hourly base rate of $20.00 plus lucrative commission package and sales-based incentive bonuses.

Equal Opportunity Statement: At Peak Enterprises, we believe that a diverse team is a strong team. We are an equal opportunity employer and are committed to fostering an inclusive and welcoming environment for all employees, ensuring all employment decisions are based on qualifications, merit, and business needs, without regard to protected characteristics.

```