Dental Front Office Coordinator

Peak Dentistry is a new dental practice in Lockport, IL. The practice integrates state of the art technology and provides a personalized approach to every patient.

The Front Office Coordinator is a vital role within the practice as they will be the patients first and last point of contact.

Responsibilities

Patient Experience & Communication

• Greet patients warmly and provide a welcoming environment.
• Answer phone calls, emails, and messages in a professional and timely manner.
• Schedule, confirm, and reschedule appointments efficiently.
• Explain treatment plans, insurance coverage, and payment options to patients.
• Handle patient check-in and check-out processes.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Scheduling & Coordination

• Manage the appointment calendar to maximize provider productivity.
• Coordinate with dental assistants, hygienists, and dentists to ensure smooth patient flow.
• Monitor cancellations and no-shows, and proactively fill open slots.
• Prepare daily schedules and patient charts for the dental team.

Insurance & Billing

• Verify insurance eligibility and benefits prior to appointments.
• Submit insurance claims accurately and follow up on unpaid or denied claims.
• Collect co-pays, balances, and payments at time of service.
• Assist patients with billing questions and payment plans.

Administrative & Office Management

• Maintain accurate patient records and update demographic/insurance information.
• Ensure compliance with dental office policies, OSHA, and HIPAA standards.
• Manage office supplies and coordinate with vendors when needed.
• Generate reports on scheduling, collections, and patient flow for management review.
• Support marketing efforts such as recalls, reactivation, and patient reminders.

Team Collaboration

• Serve as a communication hub between patients and clinical staff.
• Assist in onboarding and training new front desk staff.
• Promote a positive team environment and contribute to office efficiency.

Skills & Qualities Required

• Strong passion for helping others
• The ability to remain cheerful and upbeat despite stressful scenarios
• Customer service experience in any industry
• Administrative experience preferred
• Being a dependable, team player with strong work ethic is a must
• Seeking a growth minded, empathetic person

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• Dental insurance
• Paid time off

Work Location: In person

Salary : $20 - $21