What are the responsibilities and job description for the Operations Manager position at Peaden Air Conditioning Plumbing and Electrical?
Who We Are
We continue to grow because we hire the best-and our customers can tell. Serving the Florida Panhandle for decades, we've built our reputation on quality work, strong teams, and leaders who take ownership.
The Opportunity
We're hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication.
You will own results, build leaders, and drive the systems that power a high-performing operation.
What You'll Own
- KPI Performance: Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality
- Team Leadership: Lead technicians and frontline leaders with clear expectations, accountability, and consistent follow-up
- Training & Development: Build and execute ongoing training to improve technical skill, sales performance, and customer experience
- Communication: Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews
- Operational Execution: Ensure the right technician is on the right job through close partnership with dispatch
- Culture & Accountability: Create a high-performance environment where goals are clear and results are expected
What Success Looks Like
- KPIs are tracked, reviewed, and improved consistently
- Team members know their numbers, goals, and expectations
- Training is structured, ongoing, and tied to performance outcomes
- Communication is proactive, clear, and consistent across the team
- The department runs efficiently, profitably, and with strong morale
What We're Looking For
- Proven experience managing KPIs and driving business performance
- Strong leadership presence with the ability to coach, develop, and hold teams accountable
- Excellent communicator-comfortable leading meetings, trainings, and tough conversations
- Experience in HVAC, Plumbing, Electrical, or home services strongly preferred
- Highly organized, results-driven, and growth-focused
- Experience with ServiceTitan or similar platforms preferred
Requirements
- Valid driver's license
- Ability to pass background check and drug screening
- Prior management experience required
What We Offer
- Competitive base salary performance bonuses
- Company vehicle
- 100% company-paid health benefits (employee)
- Dental, vision, and life insurance
- 401(k) with company match
- PTO paid holidays
- Clear path to General Manager
Apply Today
If you're a metrics-driven leader who can communicate clearly, develop people, and drive performance-this is your next step.