What are the responsibilities and job description for the Call Center Representative position at Peachtree Spine and Sports Physicians?
Job Description:
We are looking for a Call Center Representative at our McDonough location that will be the liaison between our company and its current and potential customers/patients. The successful candidate will be able to accept ownership for effectively scheduling patients for new and follow up appointments, as well as diagnostic imaging and procedures. Solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior is also of vital importance.
Office Address: 105 Regency Park Drive, McDonough, GA 30253
Responsibilities
- Manage inbound calls and online referrals in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers and referral sources by taking the extra mile
- Meet personal/team qualitative and quantitative targets
Skills
- Previous experience in a customer support role preferred but not required
- Strong phone and verbal communication skills along with active listening
- Familiarity with medical terminology
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively