What are the responsibilities and job description for the Hotel IT Systems Manager position at Peachtree Group?
About Us
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100 hotels across 27 brands with 14,000 rooms in 26 states.
Summary
The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.
Responsibilities
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.
Peachtree Group is a privately held, fully integrated real estate investment management, lending, and servicing platform. The company owns, operates, manages, and develops hotels and invests in hotel- and other commercial real estate-related assets throughout the United States. Through its affiliate, Peachtree Group Hospitality Management, Peachtree manages the performance of 100 hotels across 27 brands with 14,000 rooms in 26 states.
Summary
The IT Hotel Systems Manager oversees all aspects of the Information Technology function, ensuring the smooth operation of the hotel’s computer systems, personal computers, and network infrastructure. This role is responsible for maintaining IT systems across hotels within their region. The Hotel Systems Manager addresses helpdesk tickets, manages technology installations and upgrades, and sustains the overall IT infrastructure. This position reports directly to the Director of IT.
Responsibilities
- Provides day-to-day support for property information technology, including PMS, POS, and other related systems, covering both hardware and software installation and upgrades.
- Manages all IT during the onboarding and offboarding of properties.
- Oversees contract management with third-party vendors for property IT systems.
- Responsible for the inventory, maintenance, and documentation of all systems at the property level.
- Maintains project work plans for implementing IT solutions at the property level.
- Assists in IT-related education programs and training for staff members at the property.
- Helps ensure compliance with PCI, PII, GDPR, and brand standards.
- Maintains standard operating procedures and policies for information technology at the property level.
- Implements ongoing process improvement initiatives.
- Effectively handles complex situations or problems independently, without guidance or supervision.
- Bachelor's degree in Computer Science, Computer Information Systems, Management
- Minimum of 5 years of experience in IT System Administration and/or IT System Management
- Minimum of 3 years experience in hotel IT.
- Experience with maintaining all or some of the following:
- Windows 10, Windows Server 2019, Office 365
- Property Management Systems (PMS: OnQ, Opera, LightSpeed, etc.)
- Point of Sale Systems (POS: Agilysys, Micros, Opera, etc.)
- Mitel Prone Switches (Both IP and Analog)
- Networking equipment
- Basic understanding of internet protocols, SIP, (S)FTP, NTP, HTTP(S)
- Demonstrated experience in the resolution of technical problems
- Ability to navigate through rapid changes, flexibility, and imagination to adapt
Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.