What are the responsibilities and job description for the Registrar position at Peace River Center?
Job Summary:
Registrar
Lakeland - Gilmore
- Client Appointment Check In
- Schedule appointments
- Input of Client Information
- Verify Insurance Eligibility
- Collect Co-pays
- Input of Client Information
- Answer Incoming Calls
- Complete Reports
General Expectations:
In the performance of their respective task and duties, all employees are expected to conform to the following:
- Fully understand and consistently exhibit all of Peace River Center’s Core Values, while fostering the same with all direct reports.
- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers, and vendors.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- This may not be a complete list of job responsibilities; additional duties may be required.
Essential Duties/Requirements/Activities:
- Verify the insurance for the patient or understand services provided which require insurance pre authorization and which carriers require preauthorization for inpatient and outpatient services and obtain the necessary authorization from the insurance carrier.
- Complete patients financials including authorizations for insurance. Identifying and ensuring that the initial authorization necessary for payment are obtained for client services.
- Handle incoming phone calls, interview patients over the telephone, complete data entry and scheduling process, schedule new and existing appointments in CMHC, update patient records, addresses, fee schedule as necessary.
- Complete/review all daily reports and make updates in client accounts as necessary.
- Comply with all Peace River Center Policies and Procedures and attend all mandatory training.
Qualifications
Education:
- High School Diploma/ GED
Experience:
- 1 year Customer Service Experience
- 1-2 years Clinical/Medical Office training required
Certifications:
None
Training:
None
Knowledge and Skills:
- Excellent written and verbal communication skills.
- Highly motivated, able to learn quickly and prioritize multiple tasks.
- Proficient in Word, Excel and the ability/willingness to learn other applications.
- Typing- Minimum 45-50 wpm.
- Ability to sit for long periods of time.
- Excellent data entry skills.
- Excellent organizational skills.
- Ability to deal with stressful situations or irate recipients.
- Ability to make competent, independent decisions relating to the business office.
- Proactive approach to problem resolutions.
- Ability to review, record and report information relevant to insurance and authorizations.
- Ability to clearly discuss and train staff to discuss clinical/financial information with third party payers, coworkers, and clients.
Safety Equipment
- Universal Precautions
- Comply with Occupational Safety and Health Administration (OSHA) rules and regulations.
- Life Safety Equipment (fire extinguisher)
Transportation:
- Must have reliable transportation.
Machines, Tool and Equipment Used:
Computer, telephone, fax, copier
Supervisory Relationship(s)
None
Work Environment:
Fast paced work environment.
The populations cared for will include patients who are confused, delusional, irrational, agitated, or uncooperative.
The noise level in the work environment is usually moderate. Must understand and accept the possibility of exposure to inside environmental conditions such as communicable diseases and physical/verbal abuse from an out of control patient/client.
Limitations and Disclaimer:
While the essential duties of your job are outlined above, it may be necessary at times for the Company and/or your supervisor to vary your responsibilities while keeping them within the scope of the work you were hired to do.
I have read and understand this job description and hereby certify that I am qualified to perform this position and can perform the essential functions of this position, with or without reasonable accommodation. Please list any requested accommodation below if accommodation is necessary to perform the essential function of this position.
