What are the responsibilities and job description for the Key Holder/Sales Associate position at Peace at Home Family Shelter?
Title: Key Holder Reports To: Thrift Store Manager
Classification: Full-Time Nonexempt
Salary Range:
Job Location: on site only; non-hybrid position
Benefits: Peace at Home offers a competitive benefits package including a platinum health, dental and vision insurance plan, paid holidays, SIMPLE IRA retirement plan, 192 hours of annual Paid Time Off, quarterly wellness days, parental and family leave.
Primary Purpose of the Job: The Key Holder supports daily operations, helping to drive sales, and advance PAHFS’s mission. This role helps ensure a positive shopping and donation experience while maximizing revenue. The Key Holder reports to the Store Manager.
Key Responsibilities:
Store Operations
- Assist in daily store operations, including running cash register, opening and closing procedures, processing donations, and rotating stock
- Maintain an organized, clean, and welcoming store environment
Customer Service
- Deliver excellent customer service and resolve customer concerns professionally
- Build relationships with donors and shoppers to encourage repeat engagement
- Promote the nonprofit’s mission to customers and the community
Donations & Inventory Processing
- Process donations including sorting, pricing, and display of merchandise
- Help identify high valued donated items
- Provide donor receipting
Sales & Financial Support
- Assist in meeting sales goals and tracking store performance metrics
- Support promotions, sales events, and community outreach initiatives
- Social media savvy to support sales
Requirements, Experience, Abilities, and Education
- High school diploma or equivalent required.
- 1–3 years of retail or supervisory experience (thrift or nonprofit experience a plus)
- Clean criminal, child, and adult maltreatment background checks.
- Display sound decision making skills, problem analysis skills, and critical thinking.
- Model both leadership and teamwork.
- Clean Motor Vehicle Registration Check.
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Ability to work flexible hours, including weekends
Physical Requirements
- Ability to stand for extended periods
- Ability to lift and move items up to [30–50 lbs.]
- Frequent walking
- Frequent bending, reaching, and sorting of merchandise
- ability to perform physically demanding tasks in a challenging environment
Preferred Attributes
- Passion for nonprofit work and community impact
- Knowledge of secondhand retail or sustainable practices
Safety Hazards:
General retail sales working conditions.
Other Hazards:
Risk of verbal/physical confrontation.
This job description does not list all the duties of the job. Supervisors or managers may ask you to perform other instructions or duties. All PAH employees are expected to always represent themselves and the organization professionally. You are evaluated in part based upon your performance of the tasks listed in the job description.
Management has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, or no reason at all.
Equal Opportunity Statement
Peace at Home’s employment policy is to provide equal opportunity to all regardless of any status which is now or in the future may be specified by law.
How to Apply
Submit your resume and cover letter to thriftstore@peaceathomeshelter.com
Pay: From $17.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Salary : $18