Key Holder Manager

Department:       Company Operations

Reports to:         General Manager

Qualification Standard:  Minimum of six months employment with Applebee’s or obtain a Director of Operations approval.  Completes selection process, position training, testing with a minimum score of 95% and a performance evaluation on all FOH positions.  Achieved certified training status.  Completes in-depth training program successfully and all related projects and assignments.   Has successfully demonstrated all required training associated with Management training, ongoing development as outlined by the training department.

Specific Functions and Duties:

1. Manages Restaurant Environment
   1. Ensures prompt, friendly service according to company guidelines.
   2. Leads overall activities and performance of associates on a shift by shift basis.
   3. Breeds a culture using the Vision / Mission statement to guide Teamwork, Results, Integrity, Passion for Service, Fun, Balance, Innovation and being Guest Driven.
   4. Ensures the immediate response and correction of all verbal guest complaints to self and staff.  Refers all verbal and written guest complaints to GM.
   5. Ensures guest contact as a priority with self, utilizing a target goal of 100% table visitation.
   6. Enforces alcohol awareness on a shift to shift basis.
   7. Maintains adequate departmental inventory levels.
   8. Ensures product preparation and presentation uncompromisingly meeting company standards.
   9. Effectively schedules associates to meet sales demands.
   10. Maintains effective safety and security programs according to company policy and government standards.
   11. Corrects unsafe practices or conditions.
   12. Effectively manages restaurant organization, cleanliness and sanitation.
   13. Performs routine maintenance and immediately informs General Manager of needed repairs.
   14. Advises GM of any non-routine situations.
   15. Communicates with other managers daily through management log and shift change meetings.
   16. Completes all other assigned duties and responsibilities.

1. Manages Associate Performance
   1. Determines job assignments on a shift by shift basis.
   2. Develops an environment of constant development of associates, including informal shift reviews and participates in daily one on one’s.
   3. Assesses the effectiveness of associates, provides candid, fair feedback on a regular basis, and continuously works with associates on their areas of development.  Does NOT provide performance reviews.
   4. Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to associates.
   5. Monitors acceptable associate performance and notifies managers when situations require or could lead to disciplinary or corrective action.  Monitors but does not issue progressive discipline when appropriate with direction from Manager . 
   6. Assures compliance with company policies, practices and procedures.
   7. Acts as coach to all associates.

1. Maintain Controls.
   1. Maintains and controls the assets of the company.
   2. Assures the compliance with the local, state and federal laws, regulations and guidelines.
   3. Reports progress towards achieving restaurant performance objectives at management meetings.
   4. Complies with all cash handling procedures.
   5. Executes weekly food and liquor inventories/costs at the GM’s request and is accountable for completion.
   6. Responsible for preparing and submitting of accurate daily paperwork to the GM.

1. Development
   1. Inspires cooperation and teamwork from associates by breeding a culture derived from Applebee’s Mission / Vision.
   2. Is guest obsessed and promotes the team to be.
   3. Demonstrates organizational skills.
   4. Completes all assignments and duties properly and on schedule.
   5. Develops goals and action plans for personal/professional growth.
   6. Provides a role model for managers and associates.
   7. Exhibits a professional image.

Develops self on all store related technology.