What are the responsibilities and job description for the Duckmaster (On Call) position at PEABODY MANAGEMENT INC?
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas, including Duck Palace and Fountain.
Train additional Duckmaster staff. Provide ongoing coaching opportunities to ensure development of Assistant Duckmasters. Assist departmental mentors in ongoing training programs.
Review hotel activity: attend pre-convention, planning and staff meetings as needed.
Able to perform responsibilities of Public Relations and Guest Services in their absence.
Augment existing staffing levels as needed to facilitate daily operations.
Assist Director of Marketing – Communications and VP Brand Development in creating budgets related to the needs of the Peabody Ducks.
Answer the telephone consistently with hotel telephone etiquette standards.
Foster and promote a cooperative work environment, maximizing productivity and associate morale.
Able to travel out of state for Public Relations ventures.
Act as hotel ambassador, engaging with guests/visitors within hotel daily, and locally and internationally via community and media appearances.
Conduct presentations, group, and media tours.
Conduct media interviews about Peabody Ducks and Peabody history. Work with Public Relations on filming/photoshoots of Duck March.
Responsible for all aspects of care, maintenance, and safety of the Peabody Ducks both on and off property. Able to maintain consistent daily schedule of Peabody Ducks.
Able to learn and maintain in-depth knowledge of Peabody and Memphis history, conduct daily Hotel History Tours. Curate hotel’s Memorabilia Room.
Coordinate community relations efforts on behalf of the Peabody Ducks to include local school visits.
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