What are the responsibilities and job description for the Front Desk-Receptionist position at Pea Ridge Urgent Care?
Job Overview
We are seeking a highly organized and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires proficiency in medical terminology and experience with various electronic health record (EHR) systems. The Front Desk Receptionist will play a crucial role in ensuring smooth operations within the clinic or medical office setting.
Duties
- Greet patients and visitors warmly, ensuring a positive first impression.
- Manage multi-line phone systems, handling incoming calls with professionalism and courtesy.
- Manage the clinic’s calendar efficiently.
- Verify insurance information and perform insurance verification for patients.
- Maintain accurate patient records, ensuring compliance with HIPAA regulations.
- Review documentation for accuracy and completeness prior to patient visits.
- Provide clerical support including filing, typing, and data entry using Microsoft Office and EHR systems such as eClinicalWorks.
- Facilitate communication between patients and healthcare providers regarding care plans and medical records.
- Handle patient inquiries regarding services, procedures, and office policies.
Experience
- Previous experience as a Medical Receptionist or similar front desk role is strongly preferred.
- Familiarity with medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and health information management is essential.
- Experience with EMR systems such as eClinicalWorks.
- Bilingual candidates are encouraged to apply to enhance patient communication.
- Strong computer skills with proficiency in Microsoft Office Suite.
- Excellent phone etiquette and customer service skills are required.
- Prior experience in a medical office setting is advantageous. We invite qualified candidates who are passionate about providing excellent patient service to apply for this position.
Job Types: Full-time, Part-time
Pay: $17.00 - $20.00 per hour
Work Location: In person
Salary : $17 - $20