What are the responsibilities and job description for the Desktop Support Engineer/ Endpoint Computing Admin position at PDSSOFT INC.?
Desktop Support Engineer
Stevens Point, WI
Full-Time
Position Summary
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global If teams to high availability of business-critical systems.
Required Skills
5 years of End User Computing / Desktop Support experience.
Strong knowledge of Windows 10/11 administration.
Microsoft 365 Administration.
Active Directory and Azure AD.
Hardware troubleshooting (Dell/HP laptops & desktops).
Printer and peripheral support.
Experience with ServiceNow or similar ITSM tools.
Evrollant customer service
and communication skills.
Network Skills (Mandatory)
CCNA Certification (Preferred) or equivalent Cisco networking experience.
ertifications are an added advantage.