Customer Service Account Manager

Drive Customer Success in Aviation – Become a Customer Account Manager!

Location: Wilson, NC 27896

Schedule: Monday–Friday | 1st Shift (7:00 AM – 3:30 PM)

Pay Rate: $25.00/hour

Job Type: Full-Time | 12-Month Consultant Assignment

Be the Link Between Customers and Aviation Excellence

PDS Tech Commercial is partnering with a leading aviation organization to hire a dynamic Customer Account Manager (CAM). In this role, you’ll serve as the primary liaison between customers and internal operations—ensuring seamless communication, efficient order processing, and exceptional service delivery across the entire repair lifecycle.

If you thrive in fast-paced environments, enjoy problem-solving, and excel at building strong customer relationships, this is your opportunity to make a meaningful impact in the aviation industry.

What You’ll Do

As a Customer Account Manager, you’ll play a critical role in managing customer accounts and ensuring operational success:

• Maintain professional, consistent communication with assigned customer accounts, including weekly status updates
• Process and manage customer orders using SAP (including sales order creation and updates)
• Review purchase orders, service agreements, and product support agreements
• Monitor “Ready to Quote” opportunities and generate accurate quotes
• Act as the liaison between customers and internal teams, ensuring requirements are clearly communicated
• Support customers throughout the full repair lifecycle, including shipping and delivery
• Manage Aging Work in Progress (WIP) and ensure timely resolution
• Resolve invoice disputes and support billing accuracy
• Track and manage Estimated Ship Dates (ESD) and ensure on-time delivery performance
• Handle exchanges and advanced exchanges as needed
• Maintain accurate documentation, file management, and compliance with record retention policies
• Support continuous improvement initiatives and digital innovation efforts (EDI, Aeroxchange, MRO systems, Microsoft 365 tools)
• Ensure compliance with regulatory standards, including International Trade Compliance and quality systems
• Support Service Bulletins and Airworthiness Directive campaigns
• Respond to urgent customer needs, including AOG (Aircraft on Ground) and MEL requests, with urgency
  
  

What You Bring

Required Qualifications:

• High School Diploma or equivalent
• Strong communication and customer service skills
• Experience in order processing, account management, or customer support
• Basic proficiency in Microsoft Office applications
• Strong organizational and time management skills
• Ability to multitask and adapt in a fast-paced environment
  
  

This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). These regulations may limit access of controlled technologies: 1) to U.S. Persons, including U.S. Citizens, lawful permanent residents, and other narrow categories including refugees and asylees, or 2) to certain foreign nationals that have received an export license.

Preferred Qualifications

• Experience with SAP (especially VA02 transactions and sales order processing)
• Understanding of aviation, MRO (Maintenance, Repair & Overhaul), or aerospace environments
• Familiarity with customer agreements, quoting processes, and inventory/order workflows
• Knowledge of regulatory compliance (FAR/DFAR, airworthiness directives, etc.)
  
  

Why Join Us

At PDS Tech Commercial, you’re not just filling a role—you’re contributing to a culture of excellence and innovation.

• Competitive Pay: $25.00/hour
• Consistent Schedule: First shift hours for work-life balance
• Industry Impact: Play a key role in supporting aviation operations and customer success
• Collaborative Culture: Work in an environment that values teamwork, learning, and continuous improvement
• Professional Growth: Gain exposure to advanced systems, processes, and industry best practices
• Innovation Focus: Be part of digital transformation and process improvement initiatives
  
  

What Success Looks Like

• Strong customer relationships built on trust and responsiveness
• Accurate and timely order processing and communication
• Proactive problem-solving and issue resolution
• Consistent achievement of on-time delivery and performance metrics
  
  

Ready to Elevate Your Career?

If you’re a proactive, detail-oriented professional ready to make an impact in aviation customer management, we want to hear from you.

Apply today and help deliver excellence—one customer at a time.

Pay Details: $25.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

Requirements

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
  
  

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.