Administrative Assistant

Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.

Responsibilities:

· Greets and takes in repairs from customers at service window

· Answers incoming phone calls from customers

· Creates work orders; Writes up tags; takes pictures

· Send out and follow up on quotes and repairs

· Communicates to customers for minor, less technical repairs

· Invoice and take payment when able, for cash customers

· Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs

· Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)

· Print all forms and service order tags for new repairs

· Create initial bin location and update for motors in all locations

· Spot check/cycle count inventory for motor shop

· Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees

· Provide Tech training to HR

· Filing (electronic & paper) department specific documents, as needed

· Reach out to dormant customers for repairs / customer service

· Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments

Required Qualifications:

• High School Diploma or GED
• Personal computer skills: Microsoft Office products
• 2 years customer service experience

Preferred Qualifications:

• Electrical knowledge
• Excellent verbal and written communications skills
• Prioritizations, multi-tasking and organization skills
• Good attendance history

Working Conditions:

• Exposed to dust & noise from Motor Shop

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement

Work Location: In person

Benefits: