Payment Solutions Specialist

PCM Credit Union is looking for a full time (in office) Payment Solutions Specialist to join our team.

If you have a passion for providing excellent member service, like to multitask and have a purpose each day at work then we want to talk to you!

Job Overview
As a Payment Solutions Specialist at PCM Credit Union you will participate in maintaining a financially sound loan portfolio through early delinquency control. Review past due accounts, research and determines probable reasons for account status, and contact members to account resolution. Provide high quality and professional delivery of services to members.

Duties

· Member account intervention to determine the reason for the delinquency. Financial Counseling skill may be necessary. Takes appropriate action to resolve accounts timely.

· Promptly responds to member inquiry via phone, text, email and walk ins. Ability to actively listen and interpret the conversation. Keeps factual records of interaction and updates notes/scanning documentation to the file.

· Ability to identify/recommend further action for an account to be escalated to next level.

· Additional member accounts worked may include delinquency tax issues, tax levy, garnishments, bankruptcy, life & disability claims, and deceased member accounts.

· Demonstrates ability of good judgment and member privacy/discretion using the Credit Unions policies and practices and applicable regulations.

Skills

· Ability to communicate, written and verbal effectively and in an easy-to-understand manner

· Ability to perform responsibilities with composure under the stress of deadlines, accuracy, quality and/or fast pace.

· Ability to deal calmly and professionally with numerous different personalities

· Ability to successfully organize, prioritize, and manage multiple responsibilities

· Ability to sit/stand for long periods of time (6-8 hours per day)

· Lifting (up to 25lbs) and the ability to reach and/or stoop/bend required

· Team player with a positive attitude and flexibility

· Must be capable of regular, reliable and timely attendance.

· Professional demeanor and personal accountability

· Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Visit our website today to learn more and apply!

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $20 - $24