What are the responsibilities and job description for the Digital Media Services Support Specialist position at PCI Productions, LLC?
Overview
The Digital Media Services Support Specialist plays a key role in delivering high-quality customer service and technical support within a dynamic media production environment. This position supports daily operations at the customer service desk, assists with photographic assignments, and provides essential teleconferencing and digital media support for a wide range of military and civilian clients.
Key Responsibilities
Customer Service & Administrative Support
This role involves a blend of customer-facing service, hands-on technical work, and digital media support. The ideal candidate enjoys interacting with customers, learning new technologies, and contributing to a creative, service-oriented environment. On the job training will be provided (candidate must have relevant skills in some functional areas). Qualified candidates residing in a HUBZone are also favored
The Digital Media Services Support Specialist plays a key role in delivering high-quality customer service and technical support within a dynamic media production environment. This position supports daily operations at the customer service desk, assists with photographic assignments, and provides essential teleconferencing and digital media support for a wide range of military and civilian clients.
Key Responsibilities
Customer Service & Administrative Support
- Maintain and staff the customer service desk, serving as the first point of contact for walk-in, phone, and digital inquiries.
- Receive, log, and process customer requests via phone, email, and computer systems.
- Utilize Microsoft Office applications—including MS Teams, Excel, Word, PowerPoint, and Outlook—to manage communications, schedule services, and track project workflows.
- Provide clear, professional communication to ensure customers understand available services, timelines, and requirements.
- Set up and operate video teleconferencing systems for secure and non-secure sessions.
- Power up and configure teleconferencing equipment prior to scheduled events.
- Conduct equipment checks to ensure proper operation, including:
- Verifying audio functionality
- Setting appropriate audio levels
- Positioning and adjusting camera functions
- Assist in operating session control panels, studio control units, and high-resolution graphics systems.
- Provide on-site support during teleconferencing sessions to ensure smooth operation and rapid troubleshooting.
- Must be a US citizen, possessing or eligible to obtain a DoD security clearance
- Ability to pass a preliminary drug and background check and be eligible for a Personnel Security Clearance (criminal background, active drug use, ongoing financial distress, and other factors may prohibit the granting of a clearance and render the candidate unacceptable) Qualified candidates with an existing security clearance are highly desirable and favored
- Must possess a high school diploma and 3-5 years of customer service experience
- Familiarity with Microsoft Office Suite, especially Teams, Outlook, Excel, Word, and PowerPoint.
- Basic understanding of photography principles and camera operation.
- Ability to learn and operate teleconferencing and studio equipment.
- Strong customer service orientation with excellent verbal and written communication skills.
- Ability to multitask in a fast-paced environment and maintain attention to detail.
- Comfortable working both independently and as part of a collaborative media team.
This role involves a blend of customer-facing service, hands-on technical work, and digital media support. The ideal candidate enjoys interacting with customers, learning new technologies, and contributing to a creative, service-oriented environment. On the job training will be provided (candidate must have relevant skills in some functional areas). Qualified candidates residing in a HUBZone are also favored