What are the responsibilities and job description for the Support Associate (Spanish Bilingual) position at PCI Brand?
SUPPORT ASSOCIATE (SPANISH BILINGUAL)
Must be in the Las Vegas area and have a reasonable commute to Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Sunday - Thursday 11:00am - 8:00pm PST
COMPENSATION: Starting Pay $21 – $25 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact by helping people and solving problems? PCI is seeking a Spanish Bilingual Client Support Associate who is client-focused, detail-oriented, and eager to support customers in a dynamic environment. You’ll play a key role in supporting our clients through each step of their account journey – providing clear guidance, resolving questions, and ensuring a positive experience.
This is an exciting opportunity to gain hands-on experience in a client service setting and contribute to the success of a fast-paced team where you can grow your career in a financial service and customer solutions.
WHAT YOU’LL DO
- Serve as the primary point of contact for inbound calls, phone applications, and electronic credit submissions.
- Verify client identities and clearly explains financing terms to build trust and understanding.
- Provide real-time technical assistance and troubleshooting for customers navigating application and contract issues.
- Deliver exceptional service by resolving account questions, concerns, and disputes promptly and professionally.
- Review and confirm loan and contract details to ensure accuracy and customer satisfaction.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School diploma or GED.
- Previous experience in a customer service or client-facing role.
- Bilingual fluency in Spanish and English with strong written and verbal communication skills.
Nice to have but not Required! (We’ll train you!):
- Experience in a call center or high-volume support environment.
- Proficiency in Microsoft Office software.
LOCATION & WORK SETTING
- Office Address: 9911 Covington Cross Dr, Las Vegas, NV 89144
- Schedule: Full-Time, Sunday - Thursday 11:00am - 8:00pm PST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $21 - $25 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at Peopleops@preferredcredit.com.
Salary : $21 - $25