What are the responsibilities and job description for the Service Desk & Facilities Lead position at PCI Brand?
Service Desk & Facilities Lead
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday, 9:00am-6:00pm
COMPENSATION: Starting Pay $56,000 – $70,000 per year. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Lead who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach.
WHAT YOU’LL DO
Service Desk Support
- Provides on-site technical support for 50 local users, including laptop configurations, troubleshooting, and maintenance.
- Delivers remote technical co-support for 200 users in the St. Cloud, MN office and working from home environments, ensuring seamless functionality of hardware and software.
- Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy across all company locations.
Facilities Management
- Serves as the primary point of contact for all Las Vegas, NV Office facilities-related matters, ensuring a safe and comfortable work environment.
- Manages vendor relationships and contracts for building services, including cleaning, repairs, and security.
- Coordinates office maintenance, security, and emergency preparedness efforts, proactively addressing potential risks.
Collaboration and Communication
- Provides mentorship and guidance to employees on IT best practices and security awareness.
- Identifies process improvements to enhance IT support and facilities management efficiency.
- Provides clear, concise updates on technical and facilities issues, resolutions, and timelines to staff and stakeholders.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- Associates degree or equivalent experience and certification in a related field.
- Advanced troubleshooting skills for laptops, software, and IT systems.
- Strong knowledge of IT service desk management tools and endpoint security practices.
- Familiarity with facilities operations, including HVAC systems, security, and emergency preparedness.
- Valid Driver’s License, reliable vehicle, and active insurance for occasional work-related travel.
Nice to have but not Required!
- Minimum of 2 years’ experience in a supervisory or leadership role within an organization of 100 employees.
- Minimum of 4 years’ experience using systems such as Active directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
- Relevant certifications such as ITIL, Microsoft 365, Active Directory, or something similar.
LOCATION & WORK SETTING
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
- Schedule: Full-Time, Monday–Friday 9:00am-6:00pm PST
- Work Setting: In-Office
- On-call rotation (1 week every 4 weeks)
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $56,000 – $70,000 per year.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple of minutes! Submit your resume on our website at preferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at PeopleOps@preferredcredit.com.
Salary : $56,000 - $70,000