What are the responsibilities and job description for the Collections Specialist position at PCI Brand?
COLLECTIONS SPECIALIST
Must be in Central MN and have reasonable commute to St. Cloud, MN due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday 9:00am-6:00pm CST or 8:00am - 5:00pm and every other Saturday, 8:00am-5:00pm CST.
COMPENSATION: Starting Pay $22 - $26 per hour. (The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact and build your career in a supportive, people-first environment? PCI is seeking a Collections Specialist who is empathetic, solution-oriented, and driven to help customers resolve payment concerns in a respectful and professional manner.
This is an exciting opportunity to work in a values-based organization where you'll build positive customer relationships, use your negation skills, and contribute to PCI's success - all while growing a career and making a difference.
WHAT YOU’LL DO
- Engages with customers to discuss overdue accounts and explore repayment options.
- Negotiates and establishes payment arrangements that support customer needs and company policies.
- Maintains detailed and accurate records of all interactions and agreements.
- Communicates via phone, email, and written correspondence to support timely collections.
- Collaborates with the team to monitor account status and escalate when necessary.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- High School diploma or GED, with at least 2 years’ experience in customer service, accounts receivable, sales or a related field.
- Must have strong verbal communication and effective negotiation skills.
- Confident phone presence and ability to manage high call volumes professionally and empathetically.
Nice to have, but not Required! (We’ll train you!):
- 1 year of collections experience.
- Prior experience in a call center setting.
LOCATION & WORK SETTING
- Office Address: 628 Roosevelt Rd, St. Cloud, MN, 56301
- Schedule: Full-Time, Monday–Friday 9:00am-6:00pm CST or 8:00am - 5:00pm and every other Saturday 8:00am-5:00pm CST
- Work Setting: In-Office
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $22-$26 per hour.
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
PCI offers competitive and comprehensive benefits including medical, dental, vision, short-term disability, long-term disability, and voluntary benefits.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple minutes! Submit your resume on our website at preferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at HR@preferredcredit.com.
Salary : $22 - $26