What are the responsibilities and job description for the Spa Director position at PCH Hotels & Resorts Inc.?
Elevate your career as a Spa Director at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, nestled on Alabama’s picturesque Gulf Coast. Set within 550 acres of Southern splendor, the Grand is a sanctuary of timeless elegance and modern luxury. With a celebrated reputation for exceptional wellness experiences, our world-class spa serves as a haven for rejuvenation and serenity. As a Spa Director, you’ll lead a passionate team and curate an environment that promotes excellence, wellness, and unforgettable guest moments. The Grand Life is calling—are you ready to lead with purpose?
As Spa Director, you'll be the visionary force behind all spa operations—championing innovation, guiding your team, and ensuring the spa exceeds both guest expectations and business goals. From elevating service offerings and growing retail strategy to optimizing guest satisfaction and team development, your leadership will uphold the Grand’s legacy as a premier destination for wellness.
Key Responsibilities:
- Strategic Leadership: Direct all spa operations, ensuring exceptional guest experiences, optimizing profitability, and maintaining the highest standards of quality and service.
- Retail & Vendor Management: Select and negotiate vendor contracts, curate a compelling retail mix, and create engaging displays to drive sales and guest satisfaction.
- Guest Engagement: Actively interact with guests to gather feedback, resolve concerns, and identify opportunities for service enhancement.
- Facility Oversight: Implement preventative maintenance programs, maintain cleanliness standards, and ensure spa facilities and equipment are in peak condition.
- Sales & Promotions: Monitor spa revenue, implement sales strategies, develop group packages, and oversee marketing and promotional campaigns.
- Team Development: Hire, train, and mentor spa associates; foster a positive and professional work culture with clear performance goals and growth opportunities.
- Innovation & Industry Awareness: Stay ahead of spa trends, introducing new services and products that keep the spa at the forefront of wellness experiences.
- Collaboration: Partner with Food & Beverage and Sales teams to enhance spa offerings, promote events, and drive cross-departmental success.
Perks & Benefits:
- Comprehensive Health Coverage: Medical, dental, vision plans, including FSA and HSA options.
- Financial Wellness: 401(k) with company match and performance-based incentives.
- Exclusive Discounts: Preferred rates on rooms, dining, golf, and spa services at PCH properties and globally via Marriott.
- Career Advancement: Continuous training programs and clear paths to leadership growth within the PCH family.
Requirements:
- Education: High School Diploma required; Bachelor’s Degree strongly preferred.
- Experience: Minimum of 5 years in spa leadership, with a proven track record in managing teams and driving business performance.
- Physical Demands: Ability to lift up to 50 lbs., stand and walk for extended periods, and perform tasks involving bending and reaching.
Join Our Team!
At the Grand Hotel Golf Resort & Spa, we don’t just deliver luxury—we create moments of connection and renewal that leave lasting impressions. Be part of a passionate team that brings “hospitality with heart & soul” to life. Apply today and discover what it means to live The Grand Life.