What are the responsibilities and job description for the Rooms Manager position at PCH Hotels & Resorts Inc.?
Rooms Manager
Auburn Marriott Opelika Resort & Spa at Grand National
Opelika, Alabama
At the Auburn Marriott Opelika Resort & Spa at Grand National, exceptional guest experiences begin with exceptional leadership. We are seeking a Rooms Manager who thrives in a fast-paced hospitality environment and enjoys leading teams that create memorable guest stays every day.
This role is a key leadership position responsible for guiding the hotel’s Rooms Division operations, leading Front Office and Housekeeping teams while ensuring the resort consistently delivers the high standards of service, cleanliness, and hospitality expected of a premier Marriott destination.
Our 221-room resort located in a picturesque setting along the famed Robert Trent Jones Golf Trail, the resort attracts both corporate groups and leisure travelers, offering a beautiful environment and a dynamic operating pace that makes every day different. The property is currently undergoing a renovation to ensure our exceptional standards are consistently met or exceeded. This is an exciting opportunity for an experienced Rooms leader who enjoys elevating operations and helping a refreshed property reach its full potential.
How You Will Make An Impact
As Rooms Manager, you will help lead the daily performance and long-term success of the resort’s Rooms Division.
Key responsibilities include:
- Lead daily operations for Front Desk and Housekeeping teams, ensuring service excellence, operational efficiency, and adherence to Marriott brand standards.
- Maintain exceptional guestroom and public space cleanliness standards through inspections, quality assurance programs, and team coaching.
- Partner with Sales, Engineering, and other departments to ensure VIP arrivals, group programs, and special guest experiences are executed flawlessly.
- Monitor staffing levels and workflows to balance guest service needs with financial performance goals.
- Actively engage with guests, resolve concerns, and ensure a consistently positive guest experience.
- Coach, train, and develop associates while fostering a collaborative and positive team culture.
- Support operational strategy by assisting with labor management, departmental budgets, and performance goals.
What We’re Looking For
Successful candidates typically bring:
- Experience in hotel rooms operations leadership, including front office or housekeeping management
- Strong leadership and team development skills
- A passion for guest service and operational excellence
- Strong communication and problem-solving abilities
- Preferred experience with Marriott systems, procedures, and brand standards
Why You’ll Love Working Here
Comprehensive Benefits. Perks, and Growth Opportunities
- Full health benefits with FSA and HSA options
- 401(k) with company match
- Hotel discounts across the Marriott global network
- Discounts on dining, golf, spa services, and retail across PCH properties
- Tuition reimbursement and opportunities for continued leadership development and advancement within PCH Hotels & Resorts
If you enjoy leading teams, improving operations, and creating exceptional guest experiences, we would love to hear from you.
Join us and help shape memorable stays at the Auburn Marriott Opelika Resort & Spa at Grand National.