What are the responsibilities and job description for the Houseperson position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of a Houseperson is to support the housekeeping team and maintain cleanliness throughout the hotel by completing assigned general cleaning tasks, such as cleaning lobby windows, guest hallways, and floors. This role is also responsible for linen and laundry management, including delivering clean linen to closets, removing dirty linen from housekeeper carts, and ensuring the proper disposal of dirty linen and trash. A crucial part of this role is to inspect and clean various areas, such as guest hallways, staircases, service halls, vents, walls, carpet edges, and vending areas. This role will also provide exceptional guest service and play a vital role in creating a positive and enjoyable experience for our guests.
- Ensure the completion of general cleans according to brand standards, maintaining a high level of cleanliness and presentation throughout the property.
- Carefully wash and distribute clean glasses and coffee mugs to closets, ensuring well-stocked and organized supplies for guest rooms.
- Efficiently deliver clean linen to Housekeepers, collect soiled linen for laundry, and ensure a seamless flow of linens for guest rooms and laundering through organized linen management.
- Thoroughly clean vents, walls, and carpet edges, ensuring a fresh and hygienic atmosphere throughout the property.
- Regularly collect and remove amenity baskets, empty chemical bottles, and requested items from guest rooms, contributing to a seamless guest experience.
- Maintain adequate par levels of linen in floor linen rooms, organizing and restocking as needed to support smooth housekeeping operations.
- Prepare cots and other amenities for the next guest's use, ensuring their prompt availability and proper presentation.
- Uphold cleanliness in vending areas, hallways, and corridors, creating a welcoming and pleasant environment for guests.
- Adhere to the maintenance schedule for housekeeping power equipment, ensuring their efficient operation and promptly reporting any issues.
- Regularly empty Housekeepers' trash, maintaining cleanliness and hygiene in guest rooms and public areas.
- Prioritize and promptly deliver special guest requests to provide exceptional service and enhance guest satisfaction.
- Conduct daily cleaning of lobby windows, guest hallways, and floors, creating a welcoming and clean environment for guests.
