What are the responsibilities and job description for the Hotel Maintenance Make Ready Team - FT Overnight position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of a Make Ready Team is to maintain the high product quality of all hotel guestrooms and ensure that everything is in proper working order by performing preventative maintenance and repairs for all guestrooms to ensure they meet the established standards. This role will complete a checklist for each guestroom, covering various aspects such as furniture, doors and windows, bathroom fixtures, walls and ceilings, and electrical and mechanical items that need attention. A crucial part of this role is to have attention to detail and a proactive approach to identified issues in VIP rooms to ensure a pleasant experience for guests during their stay.
- Perform a wide range of essential tasks, including flipping mattresses, vacuuming under and behind furniture, deep cleaning carpets, conducting touch-up painting, thorough dusting, bathroom cleaning, appliance functionality checks, light fixture inspection and cleaning, and meticulous examination of grout and caulking.
- Perform Preventative Maintenance and repairs for all guestrooms, ensuring each room meets brand standards of cleanliness and functionality.
- Complete a comprehensive Preventative Maintenance checklist for each guestroom, including furniture, doors and windows, bathroom fixtures, walls and ceilings, and electrical and mechanical items, adhering to room standards.
- Rotate room schedules to provide Preventative Maintenance for each guestroom four times a year (quarterly), contributing to the overall maintenance of the hotel.
- Assist with the preparation and setup of meeting rooms and event spaces, ensuring they are clean, organized, and well-stocked with necessary amenities.
- Collaborate with housekeeping and front desk teams to handle guest requests promptly, providing excellent service and accommodating special needs or preferences.
- Maintain an organized inventory of maintenance supplies and tools, promptly notifying the supervisor when restocking is required.
- Identify any safety hazards or potential risks within guestrooms and public areas, promptly reporting them for resolution.
- Assist in deep-cleaning projects to maintain the hotel's overall cleanliness and appearance.
- Collaborate with the engineering team to troubleshoot and resolve any technical issues related to guestroom amenities or equipment.
