What are the responsibilities and job description for the Front Desk Clerk | Full Time | $15 position at PCH Hotels & Resorts Inc.?
Front Desk Clerk | Full-Time | $15
Renaissance Montgomery Hotel & Spa at the Convention Center
Shift: FLEX
We are currently seeking a friendly and customer-focused individual to join our team as a Full-Time Front Desk Clerk. As the first point of contact for our guests, you'll play a key role in creating positive first impressions and ensuring smooth daily operations.
Key Responsibilities:
- Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
- Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
- Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
- Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
Why Join Us?
- Work at a premier Marriott property within the respected PCH Hotels & Resorts portfolio
- Comprehensive benefits: medical, dental, vision, FSA/HSA, STD/LTD, employer-paid life, 401(k) match
- Exclusive discounts: hotel stays, food & beverage, golf, & retail across our PCH properties & Marriott global network
- Employer-paid parking & optional $3 daily lunch prepared by our kitchen team
- Collaborative, growth-focused environment with strong support for career development
- Tuition Reimbursement up to $2,500 per calendar year
- Employee Assistance Program with 24/7 access to licensed master’s level counselors who can assist with family and caregiving responsibilities, emotional wellbeing issues, financial and legal matters, health and wellness concerns, and more!
If you’re passionate about creating memorable experiences and thrive in a high-energy, guest-focused team, we’d love to have you join us at Renaissance Montgomery!