What are the responsibilities and job description for the Scrum Master position at PCCA?
We are seeking a seasoned Scrum Master with a proven track record of servant leadership and a deep, practical understanding of how Scrum works from both a leadership and a team contributor perspective. This role is crucial for unlocking team capacity, enabling Product Owners to achieve outcomes, and being the driving force behind value delivery for an over-capacity technology team.
What We're Looking For
At PCCA, a successful SCRUM Master:
Mindset & Behaviors
PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent and health system compounding pharmacists, PCCA provides high-quality products, education, and support to more than 3,000 pharmacies throughout the United States, Canada, Australia and other countries around the world. Incorporated in 1981 by a network of pharmacists, PCCA has supported pharmacy compounding for more than 40 years. Learn more at www.pccarx.com.
What We're Looking For
At PCCA, a successful SCRUM Master:
- Embodies our culture: Deeply cares about patient safety, acts with integrity, and focuses on outcomes.
- Owns outcomes: Responsible for enabling value delivery, team performance, and predictability.
- Thinks originally: Brings new ideas, challenges the status quo, and proposes data-driven improvements.
- Takes ownership: Proactively addresses impediments, drives resolution, and doesn't wait for others.
- Leverages AI: Utilizes AI tools for sprint analytics, impediment tracking, and team health monitoring to enhance efficiency and productivity.
- Enables Product Owners: Works closely with Product Owners to clarify priorities, maintain healthy backlogs, and remove process friction, allowing them to focus on product outcomes.
- Unlocks capacity & drives innovation: Helps teams focus on value-adding work by reducing noise, handoffs, and confusion.
- Serve as SCRUM Master for one or more PODs
- Drive effective Agile/SCRUM practices aligned with PCCA’s culture and the regulated pharmaceutical environment.
- Facilitate core ceremonies (Planning, Daily Scrum, Refinement, Review, Retro) to ensure clarity, decisions, and measurable improvement.
- Partner with Product Owners to maintain a clear, prioritized backlog tied to business and patient safety outcomes, establishing meaningful sprint goals.
- Utilize AI tools and data to:
- Generate and maintain sprint analytics and flow metrics.
- Identify trends in impediments, bottlenecks, and quality issues.
- Monitor and visualize team workload, WIP, and team health.
- Prepare insights, summaries, and recommendations for Product Owners and leadership.
- Proactively identify and remove organizational, process, or technical impediments.
- Champion continuous improvement, using retrospectives and data to drive concrete changes that unlock capacity, reduce friction, and improve quality.
Mindset & Behaviors
- Strong ownership for outcomes and a servant-leader mindset with courage to challenge the status quo.
- Adaptability in an over-capacity environment, guiding teams through prioritization and trade-off decisions.
- Curiosity and a bias toward experimentation, especially in leveraging AI for team improvement.
- A calm, steady presence focused on patient safety and business value in complex situations.
- Dedicated Scrum Master Experience: Minimum of 3 years of dedicated experience serving as a Scrum Master for multiple, diverse software development teams, specifically focusing on coaching the team toward high performance and self-management.
- Prior Team Contribution (Required): Minimum of 2 years of prior, hands-on experience as an active contributing team member (e.g., Developer, QA Analyst, Business Analyst, or Product Owner) before transitioning into the Scrum Master role. This foundational experience is essential to demonstrate practical empathy and a deep understanding of day-to-day team dynamics and technical challenges.
- Certification: Hold at least one active, recognized Scrum certification (e.g., CSM, PSM I, or equivalent). Advanced certification (e.g., A-CSM, PSM II) is highly desirable.
- Scaling Experience (Optional but Highly Desirable): Experience working within a scaled Agile environment (e.g., SAFe, LeSS, Nexus) or coaching multiple teams working on a single product.
PCCA helps pharmacists and prescribers create personalized medicine that makes a difference in patients’ lives. As a complete resource for independent and health system compounding pharmacists, PCCA provides high-quality products, education, and support to more than 3,000 pharmacies throughout the United States, Canada, Australia and other countries around the world. Incorporated in 1981 by a network of pharmacists, PCCA has supported pharmacy compounding for more than 40 years. Learn more at www.pccarx.com.