Recovery Social Work Care Manager

Recovery Social Work Care Manager (CADC-preferred)

Department: Care Coordination

Manager’s Title: Assistant Director of Complex Care

FLSA Status: Non-exempt

Job Summary: The Recovery Social Work Care Manager is a licensed Social Worker responsible for coordinating screening and providing the intervention of patients with identified complex chronic care needs. Functions in the capacity of a connector between the patient’s needs and the resources provided by PCC’s Austin Recovery Care Center (ARC) and hospitals. Supports whole health outcomes and communicates progress to those in the healthcare organization as well as ensuring the patients receive the best possible care.

Essential Duties And Responsibilities

• PCC provides harm reduction and recovery related services to support patients with mental health disorders, and substance use including opiate use disorder and alcohol use disorder. Patients may participate in medication assisted recovery (MAR), behavioral health counseling, and behavioral health group visits. The Recovery Social Work Care Manager (LSW) supports by increasing patients’ self-management skills, reducing patient barriers to participation in ARC programs and with addiction medicine consult (AMC), supporting hospitalized patients, and psychotropic management providing administrative support, as well as supporting patient referrals to higher levels of care.
• The Recovery Social Work Care Manager (LSW) shows dedication to treating substance use disorder in an interdisciplinary, outpatient and inpatient setting. Provides therapeutic support related to recovery, medical care, behavioral health care, and overall wellbeing to patients in the community, clinic, hospitals, groups, and over the phone. Advocates for patients to insurance payors, inpatient and outpatient treatment facilities, and social service agencies.
• The Recovery Social Work Care Manager provides consultation and academic support to residents and attending physicians within the ARC, AMC ,Pregnant and Postpartum Women (PPW) and Hepatitis C Program, HIV and psychotropic medication management in the areas of bio psycho social care coordination that may affect overall health outcomes including social determinants of health, substance use and mental health concerns. Closely collaborates with interdisciplinary team including other PCC programs (primary care, etc.) to provide coordinated care for all these patients.
• Provide comprehensive consultation regarding disease management assessment and mental/behavioral health treatment options to new and established patients to the PCC ARC.
• Assess patients’ and/or families’ bio-psycho-social situations that include: development issues, family dynamics and stressors, and DSM V diagnoses.
• Maintain patient registry completing outreach as clinically necessary based on patient social, medical, and behavioral health needs.
• Communicate and coordinate with payers to ensure coverage of essential medications
  
  

• Identify and follow-up on all referrals made to assure continuity of care and patient/family needs are met.
• Complete disease specific education as necessary with patient and patient family.
• Communicate with providers and care team regarding patient progress and care needs.
• Participate fully in relevant quality assurance and performance improvement measures.
• Complete home visits, or visits to skilled nursing facility, or hospital as needed and determined by the care team.
• Participate case consultation as part of the interdisciplinary care team
• Maintain patient care hours per week at designated site as determined by the Assistant Director of Complex Care and Senior Director of Population Health.
• Performs other duties assigned per manager discretion to support patients with at the ARC and AMC with Hep C, HIV, Psychotropic and LAI buprenorhine injections.
• Following PCC workflows, social-work-prepared CM may conduct behavioral health encounters to support specific populations, according to manager assignment.
• Social-work-prepared CM may support group medical visits, including but not limited to VeggieRx.
• Social-work-prepared CM may complete additional assessment, clinical, or administrative support for sub-populations and/or funder requests, according to manager assignment
  

Experience

• Graduate of an accredited school of social work.
• 2 – 3 years clinical experience preferred.
• 2 - 3 years EMR experience preferred.
• Constantly communicates with patients, families, and other healthcare providers. Must be able to exchange accurate information in these situations.
• Demonstrated skills in the designated and certified clinical area of practice arena and the ability to work and collaborate on a health care team.
• Demonstrated ability to effectively and efficiently handle a demanding workload involving multiple tasks.
• Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel
  
  

Certifications/Licenses

• Current and valid CPR certification.
• Licensure in the state of Illinois (LSW) required
• LCSW not required
  

Physical Demands

• Must be able to remain in a stationary position 50% of the time.
• Must be able to move around the clinic site 50% of the time.
• Constantly operates a computer, computer printer, copy machine, and telephone.
• Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
• Must be able to transport from one site to another.
• Must be able to cover other shifts as necessary.
  
  

Other Skills

• Ability to read and write proficiently using the English language.
• Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
• Follow-through, assume responsibility and use good judgment.
• Maintain professionalism under stressful situations.
• Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
• Ability to understand and follow verbal and written communication.
• Detail oriented with the ability to work with minimal/no supervision.
• Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
• Effective and creative problem solving.
  
  

Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*

Yes/No * Yes No

Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*

Yes/No * Yes No

This value is required.