What are the responsibilities and job description for the Care Coordinator position at PCC Community Wellness Center?
Essential Duties & Responsibilities
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Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*
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- Providers excellent customer service to internal and external customers
- Supports patient-driven requests via phone call, portal message, or provider/care team request via electronic health record (EHR), engaging patients as active participants in their care
- Assists patients in scheduling and completing referrals as needed by coordinating between the patient, provider(s), and the referral source
- Decrease barriers to care, increase motivation, and foster open communication
- Contact referral sources when reports/results are outstanding, request results/reports not automatically received by PCC
- Outreach patients after emergency room visits and/or inpatient admissions to ensure timely follow-up with primary care; obtain discharge records as needed
- Assists with training and supporting staff to follow department workflows within specialty area (Health Risk Assessments [HRAs], Care Manager delegated patient cases, patient support of HEDIs/Quality measures, proper documentation within Athena & MHNConnect2.com, etc.)
- Manage electronic health record team inboxes to ensure appropriate documents are send to primary care provider, team nurse, and other members of the care team.
- Regularly attend and participate in monthly site team meetings
- Contribute to patient education materials and strategies to support care coordination
- Work with manager and team to create flow charts, workflows and document tracking process as needed
- Work with PI department to outreach patients due for care, provide patient education, and facilitate appointments as necessary
- Follow guidelines to enhance care coordination for high-need, high-risk patients, tracking of high-risk areas as needed
- Develop supportive services and tools to address common barriers to care for PCC patients; integrate these with other initiatives for health promotion/education and access to care
- Performs other duties as required and assigned
- High school diploma required.
- Medical Assistant diploma from an accredited Medical Assistant program preferred.
- Certified or Registered Medical Assistant preferred.
- Associates or Bachelor’s degree preferred.
- Previous healthcare experience preferred
- Proficient in MS Office Business Application to include: Outlook, Word, PowerPoint and Excel
- Must be able to remain in a stationary position 50% of the time.
- Must be able to move around the clinic site 50% of the time.
- Constantly operates a computer, computer printer, copy machine, and telephone.
- Occasionally positions self to maintain exertion of physical strength to move objects of 10 pounds from one level to another.
- Must be able to transport from one site to another.
- Must be able to cover other shifts as necessary.
- Required shift rotation.
- Ability to read and write proficiently using the English language.
- Constantly communicates with other healthcare providers. Must be able to exchange accurate information in these situations.
- Follow-through, assume responsibility and use good judgment.
- Maintain professionalism under stressful situations.
- Self-motivated and directed with the ability to prioritize and work efficiently under pressure.
- Ability to understand and follow verbal and written communication.
- Detail oriented with the ability to work with minimal/no supervision.
- Willingness to be part of a team-unit and cooperate in the accomplishment of departmental goals and objectives.
- Effective and creative problem solving.
Yes/No * Yes No
Do you consent to receiving text communications related to your job application via SMS from PCC COMMUNITY WELLNESS CENTER, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*
Yes/No * Yes No
This value is required.
